Client Service Analyst II

Lifeworks

Join TELUS Health as a Client Service Analyst II, managing complex pension benefit calculations in a supportive, collaborative environment.

Last checked on September 23, 2026. We may earn a commission when you click through.

✓ Remote work flexibility ✓ Strong mentorship and team support ✓ Focus on professional development

Client Service Analyst II

Lifeworks

Updated 7 hours ago

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Québec City Remote

This role is an excellent fit for those with a solid background in pension administration looking for a remote opportunity. However, the complexity of the tasks may not suit everyone, particularly those new to the field.

About this role

Join TELUS Health as a Client Service Analyst II, managing complex pension benefit calculations in a supportive, collaborative environment.

About the Company

TELUS Health is a leading provider in health and well-being, focusing on individual health outcomes through innovative technology.

Key Highlights

✓ Remote work opportunity
✓ Supportive and collaborative team environment
✓ Focus on complex pension plan management
✓ Mentorship from experienced managers
✓ Emphasis on autonomy and critical thinking

💡 Honest Take: While TELUS Health emphasizes a supportive culture, be prepared for potentially high-pressure situations given the complexity of pension calculations. The role demands strong analytical skills, and the intricacies of pension plans can be challenging, especially for those less experienced in this niche.

Pros

✓ Remote work flexibility
✓ Strong mentorship and team support
✓ Focus on professional development
✓ Engaging work with high impact
✓ Diverse health and well-being focus

Cons

✗ Complexity of pension calculations may overwhelm some
✗ Contract position with no permanent guarantee
✗ Potential high-pressure environment
✗ Salary not disclosed
✗ Limited advancement opportunities within a contract role

Best For: Professionals with a background in finance or pension management who thrive in collaborative and challenging work settings.

Watch Out: The role is contract-based, meaning job security may be a concern for those seeking long-term employment.

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What Customers Say

Reviews indicate a supportive team atmosphere, though some employees note the challenging nature of pension calculations.

Expert Review

At TELUS Health, the Client Service Analyst II role offers a chance to engage deeply with pension plans, but it requires significant expertise in complex calculations. The environment is designed to be collaborative, yet the stakes can be high, which may not suit everyone. While mentorship is promoted, the fast-paced nature of the work means new hires may need to quickly adapt to demanding timelines and detailed tasks.

This is particularly true for those less familiar with pension regulations and calculations, as the learning curve can be steep. The remote nature of the position is a major plus, allowing flexibility that many candidates value. However, the contract status raises concerns about long-term career stability.

Without disclosed salary ranges, compensation remains a mystery, which can deter potential applicants looking for . the position is ideal for seasoned professionals ready to tackle the intricacies of pension administration while enjoying the benefits of remote work. For those new to the field or desiring permanent roles, it may present challenges.