Software Engineer

Citizens Advice

Join Citizens Advice as a Software Engineer, focusing on AWS Connect to enhance customer experiences through integrated services.

Last checked on September 19, 2026. We may earn a commission when you click through.

✓ Flexible working arrangements ✓ Strong focus on customer experience ✓ Part of a respected charity

Software Engineer

Citizens Advice

Updated 10 hours ago

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Port Talbot On-site £61.4k/yr Full-Time

This position is ideal for tech-savvy individuals eager to make a social impact. However, the potential for bureaucratic delays in project implementation may deter those seeking fast-paced environments.

About this role

Join Citizens Advice as a Software Engineer, focusing on AWS Connect to enhance customer experiences through integrated services.

About the Company

Citizens Advice is a leading charity in the UK, providing advice and support to individuals in need.

Key Highlights

✓ Hybrid working model between office and home
✓ Competitive salary with London allowance
✓ Opportunity to work on a modern cloud-first contact centre
✓ Collaborative environment with multidisciplinary teams
✓ Focus on enhancing customer interaction through technology

💡 Honest Take: While the hybrid working model is appealing, the role requires navigating a complex legacy system that may slow down innovation. Be prepared for the challenges of integrating new technologies into existing frameworks.

Pros

✓ Flexible working arrangements
✓ Strong focus on customer experience
✓ Part of a respected charity
✓ Opportunities for professional growth
✓ Access to modern technology

Cons

✗ Potentially slow project timelines
✗ Need to liaise with legacy systems
✗ May require extensive collaboration
✗ Limited on-site presence may affect team dynamics
✗ Salary may not be competitive in tech sector

Best For: Mid-career software engineers who value work-life balance and are passionate about improving public services.

Watch Out: Be aware that the role involves significant interaction with outdated systems, which could limit immediate impact on projects.

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Expert Review

Our analysis highlights the appealing hybrid work model, allowing flexibility between home and office. However, integrating AWS Connect with existing systems presents challenges that might frustrate quick results. The salary of £61,381, plus a London allowance if applicable, is competitive but may not match tech industry standards, especially for specialists.

The opportunity to work on a cloud-first contact centre is compelling, yet the real-world experience may involve navigating bureaucratic processes that can hinder technological advancements. This role is suitable for those who thrive in collaborative settings but may be less ideal for individuals seeking a fast-paced, agile development environment.

According to Citizens Advice's official page, the position promises a chance to shape customer interactions through digital platforms. Overall, if you're passionate about tech and social impact, this role could be fulfilling, but prepare for potential delays in implementation.