Call Centre Agent Pietermaritzburg CBD

ShiftMate

This entry-level call centre agent position in Pietermaritzburg CBD is a great opportunity for those looking to start a career in customer service with training and competitive pay.

Last checked on May 15, 2026. We may earn a commission when you click through.

✓ No experience required ✓ Comprehensive training provided ✓ Immediate start available

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Call Centre Agent Pietermaritzburg CBD

ShiftMate

Updated 4 months ago

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You'll be redirected to shiftmate.co.za

Pietermaritzburg R52–R85 Full–Time

Overall, this position offers a straightforward entry into the call centre industry with decent pay and training support.

About this role

This entry-level call centre agent position in Pietermaritzburg CBD is a great opportunity for those looking to start a career in customer service with training and competitive pay.

About the Company

ShiftMate is a recruitment company focusing on connecting job seekers with leading employers in the BPO industry across KwaZulu-Natal.

Key Highlights

✓ Entry-level position with comprehensive training provided
✓ Salary range of R5,200 – R8,500 per month
✓ Immediate start with no CV required
✓ Opportunity to work in a dynamic team environment
✓ Flexible shift options available

💡 Honest Take: This role is ideal for individuals looking to kickstart their career in customer service without prior experience.

Pros

✓ No experience required
✓ Comprehensive training provided
✓ Immediate start available
✓ Good salary for entry-level
✓ Flexible working hours

Cons

✗ Entry-level roles may have limited advancement opportunities
✗ Work can be repetitive and stressful
✗ Requires handling customer complaints regularly
✗ Not remote-friendly

Best For: Ideal for school leavers or anyone seeking a career change into the BPO sector.

Watch Out: Be prepared for a fast-paced environment with high call volumes and customer expectations.

Apply for this position →

You'll be redirected to shiftmate.co.za

What Customers Say

Workers often appreciate the supportive training environment but note the demanding nature of the work.

Expert Review

If you're looking to enter the call centre world, this position in Pietermaritzburg CBD offers a solid starting point. With a salary range of R5,200 – R8,500 per month, it provides competitive pay for an entry-level job. The company emphasizes training, ensuring that no prior experience is necessary to succeed.

Working in a call centre can be challenging, as you'll be expected to handle both inbound and outbound calls, often dealing with customer complaints. This role requires clear communication skills and the ability to work under pressure, making it not suitable for everyone. However, for those who thrive in a dynamic environment, it can be rewarding.

The position also provides flexible shifts, which can help accommodate personal commitments. However, keep in mind that this job does not offer remote work options, which may limit some applicants. Overall, this role is a practical choice for those looking to build a career in customer service, especially in the vibrant BPO sector of KwaZulu-Natal.