Customer Service Associate

Hertz

Join Hertz as a Customer Service Associate to assist customers at the counter and provide rental consultations, including insurance options.

Last checked on September 23, 2026. We may earn a commission when you click through.

✓ Flexible work schedule ✓ Opportunity for commission-based earnings ✓ Comprehensive benefits package

Customer Service Associate

Hertz

Updated 3 hours ago

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Magna On-site

This role is a decent entry-level opportunity for those seeking experience in customer service and the rental industry. However, the compensation and demands may not be suitable for everyone, particularly those looking for higher pay.

About this role

Join Hertz as a Customer Service Associate to assist customers at the counter and provide rental consultations, including insurance options.

About the Company

Hertz is a leading global car rental company, offering a wide range of vehicles and services to meet customer needs.

Key Highlights

✓ Hourly rate of $15.50 plus commission
✓ On Target Earnings potential starting at 2%
✓ Eligible for monthly bonus plans up to 12%
✓ Generous benefits including medical, dental, vision, and life insurance
✓ Discounts on standard Hertz rentals

💡 Honest Take: While the commission structure is appealing, the base hourly wage may not be competitive in all markets. the pressure to upsell insurance and services can be overwhelming for some employees.

Pros

✓ Flexible work schedule
✓ Opportunity for commission-based earnings
✓ Comprehensive benefits package
✓ Great employee discounts
✓ Entry-level position suitable for various backgrounds

Cons

✗ Base pay may be low compared to industry standards
✗ High pressure to upsell products
✗ Potentially challenging customer interactions
✗ Commission structure may vary
✗ Onsite work may not suit everyone

Best For: Those looking for a full-time job with a reputable company and who thrive in fast-paced, customer-focused roles.

Watch Out: Expect pressure to meet sales targets and upsell additional services, which can lead to a stressful work environment.

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What Customers Say

Workers report a fast-paced environment with a strong focus on sales, which can lead to both rewarding and stressful experiences.

Expert Review

The Customer Service Associate position at Hertz is a solid entry point into the transportation industry, offering a blend of customer interaction and sales. The hourly rate of $15.50 is complemented by a commission structure that starts at 2%, which can increase based on performance. However, the pressure to upsell insurance and ancillary products may not appeal to everyone.

Benefits are a notable highlight, including options for medical, dental, vision, and life insurance, alongside discounts on rentals. Yet, the job can be demanding, as employees face the challenge of managing customer expectations while trying to meet sales goals. Overall, this position is enjoy working with people and are motivated by commission.

It's less suited for individuals who prefer a more predictable work environment without the stress of sales targets. For more details, visit Hertz's official job listing.