Customer Service Advisor

CGI

Join CGI as a Customer Service Advisor to enhance client relationships and maintain high satisfaction rates through effective communication.

Last checked on June 20, 2026. We may earn a commission when you click through.

✓ Strong client relationships ✓ High customer satisfaction ✓ Impactful role in client services

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Customer Service Advisor

CGI

Updated 3 months ago

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Montreal

CGI offers a rewarding opportunity for entry-level candidates seeking to build a career in customer service. The lack of remote options may deter some applicants, but those who thrive in a direct client interaction environment will find it fulfilling.

About this role

Join CGI as a Customer Service Advisor to enhance client relationships and maintain high satisfaction rates through effective communication.

About the Company

CGI is a leading Canadian IT and business consulting services firm, dedicated to delivering high-quality solutions to its clients.

Key Highlights

✓ High customer satisfaction rate
✓ Trusted advisor role for clients
✓ Opportunity to make a positive impact
✓ Requires two years of customer service experience

💡 Honest Take: This role is ideal for those passionate about customer service but lacks flexibility as it is not remote.

Pros

✓ Strong client relationships
✓ High customer satisfaction
✓ Impactful role in client services

Cons

✗ Not a remote position
✗ Requires two years of experience

Best For: Ideal for those who enjoy face-to-face interaction and want to make a difference in client experiences.

Watch Out: Be aware of the requirement for prior customer service experience; this may limit applications from newcomers to the field.

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What Customers Say

Employees praise CGI for its supportive culture and strong commitment to client relationships, although some note the lack of remote work options.

Expert Review

This role at CGI offers a unique chance to interact directly with clients, fostering relationships that are crucial for client retention. With a focus on customer satisfaction, employees can expect a supportive environment that values their contributions. The two-year experience requirement may limit opportunities for fresh graduates or those new to the industry.

While CGI is well-regarded for its client service, the position is not remote, for those preferring flexible work arrangements. the job's emphasis on building trust means candidates should be prepared for a proactive approach to client interactions.

According to CGI's job posting, the company prides itself on its high customer satisfaction rates, indicating a strong team culture focused on service excellence. This role is perfect for someone looking to grow within a stable and impactful company.