Remote Customer Solutions Architect

Caylent

Caylent seeks a Remote Customer Solutions Architect with deep Amazon Connect expertise to deliver top-tier CX solutions for enterprise clients across various sectors.

Last checked on September 23, 2026. We may earn a commission when you click through.

✓ Remote work flexibility ✓ Engagement with diverse industries ✓ Opportunity for career growth in tech

Remote Customer Solutions Architect

Caylent

Updated 1 day ago

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San Juan Remote

This position is appealing for tech professionals skilled in Amazon Connect seeking remote work in a dynamic industry. However, the lack of salary transparency might deter some candidates.

About this role

Caylent seeks a Remote Customer Solutions Architect with deep Amazon Connect expertise to deliver top-tier CX solutions for enterprise clients across various sectors.

About the Company

Caylent specializes in delivering innovative technology solutions, particularly in customer experience and cloud services.

Key Highlights

✓ Work remotely from anywhere in Puerto Rico
✓ Join a growing team post-Pronetx acquisition
✓ Focus on Amazon Connect and enterprise CX solutions
✓ Opportunity to impact various industries like healthcare and finance

💡 Honest Take: While the role promises exciting projects, be prepared for a competitive hiring process. Candidates often face high expectations due to the specialized nature of Amazon Connect expertise required.

Pros

✓ Remote work flexibility
✓ Engagement with diverse industries
✓ Opportunity for career growth in tech

Cons

✗ Salary not disclosed
✗ High expectations for expertise
✗ Potentially competitive hiring process

Best For: Ideal for experienced customer solutions architects in Puerto Rico seeking to leverage their skills in a leading tech environment.

Watch Out: The competitive nature of the role may pose a challenge for candidates without extensive experience in Amazon Connect.

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Expert Review

tech landscape, Caylent offers a unique opportunity for a Remote Customer Solutions Architect. With a focus on Amazon Connect, candidates can expect to work on impactful customer experience solutions across multiple sectors. The company’s recent acquisition of Pronetx positions it as a leader in CX solutions, but this also raises expectations for expertise.

While the job is fully remote, applicants should be prepared for a rigorous selection process. The demand for specialized knowledge in Amazon Connect means that only the most qualified candidates will stand out. the lack of disclosed salary information can make it challenging for applicants to gauge if the role aligns with their financial expectations.

Our team recommends that interested candidates thoroughly assess their experience with AWS and Amazon Connect before applying. This role is for those looking to make a mark in a growing tech firm, but the pressure to deliver high-quality solutions will be significant.