Customer Service Specialist

Informa, plc

As a Customer Service Specialist, you'll focus on ensuring customer satisfaction by resolving inquiries and delivering high-quality service.

Last checked on June 14, 2026. We may earn a commission when you click through.

If you're passionate about customer service and problem-solving, this position offers a solid opportunity in a reputable company.

✓ Full-time employment ✓ Direct interaction with customers ✓ Opportunity to develop service skills

Customer Service Specialist

Informa, plc

Updated 10 hours ago

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Irving

If you're passionate about customer service and problem-solving, this position offers a solid opportunity in a reputable company.

About this role

As a Customer Service Specialist, you'll focus on ensuring customer satisfaction by resolving inquiries and delivering high-quality service.

About the Company

Informa, plc is a leading international events, intelligence, and scholarly publishing business.

Key Highlights

✓ Frontline customer support role
✓ Emphasis on problem resolution
✓ Focus on outstanding service delivery
✓ Full-time position in retail sector
✓ Opportunity to enhance customer satisfaction

💡 Honest Take: This role is great for those who enjoy direct interaction with customers but may be challenging for those seeking flexible hours or remote work.

Pros

✓ Full-time employment
✓ Direct interaction with customers
✓ Opportunity to develop service skills
✓ Supportive company culture
✓ Stable work environment

Cons

✗ Limited remote work options
✗ Potential for high-stress situations
✗ May require weekend shifts
✗ Job responsibilities can be repetitive
✗ Customer dissatisfaction can be challenging

Best For: Ideal for those looking to build a career in customer service within the retail industry.

Watch Out: Be prepared for challenging customer interactions and the need for quick problem-solving skills.

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What Customers Say

Workers appreciate the supportive culture but note the challenges of handling difficult customer interactions.

Expert Review

This Customer Service Specialist position at Informa, plc emphasizes delivering exceptional service to customers. The role focuses on resolving inquiries and promoting customer satisfaction, making it enjoy direct engagement. Customer service experience is essential, as this position operates at the frontline of the business.

Informa, a well-known name in the retail sector, provides a supportive environment for employees looking to enhance their skills. While the job offers full-time hours, potential candidates should note that it may involve weekend shifts and handling challenging customer situations. Those who excel in stressful environments will find this role rewarding.

Compensation details are not publicly disclosed, but working at a reputable company like Informa often comes with benefits and opportunities for advancement. Overall, this role is a solid fit for individuals who are passionate about customer service and looking to make a difference in the retail space.