Workers' Compensation Service Officer

DEPARTMENT OF CUSTOMER SERVICE

Join the DEPARTMENT OF CUSTOMER SERVICE in Goulburn as a Service Officer managing workers' compensation claims and ensuring compliance with legislation.

Last checked on June 13, 2026. We may earn a commission when you click through.

✓ Ongoing full-time role ✓ Opportunity to help employees ✓ Flexible working conditions

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Workers' Compensation Service Officer

DEPARTMENT OF CUSTOMER SERVICE

Updated 3 months ago

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Goulburn Full Time

For those interested in a fulfilling career in customer service within the public sector, this position offers a stable environment with flexible arrangements.

About this role

Join the DEPARTMENT OF CUSTOMER SERVICE in Goulburn as a Service Officer managing workers' compensation claims and ensuring compliance with legislation.

About the Company

The DEPARTMENT OF CUSTOMER SERVICE focuses on delivering quality services to customers in New South Wales.

Key Highlights

✓ Full-time ongoing position
✓ Flexible work arrangements
✓ Manage and process workers' compensation claims
✓ Ensure compliance with relevant legislation
✓ Strong communication skills required

💡 Honest Take: This role is ideal for those looking for job stability and a chance to make a difference in workers' lives, but it requires excellent communication skills.

Pros

✓ Ongoing full-time role
✓ Opportunity to help employees
✓ Flexible working conditions
✓ Stable public sector employment
✓ Focus on compliance and legislation

Cons

✗ May require high emotional intelligence
✗ Potentially high workload
✗ Public sector bureaucracy
✗ Limited salary transparency
✗ Location-specific role with no remote option

Best For: Perfect for those with strong communication skills and a background in customer service or administrative roles.

Watch Out: Be prepared for the challenges of navigating public sector processes and managing complex claims.

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What Customers Say

Employees appreciate the job security and the meaningful work, but some find the bureaucracy challenging.

Expert Review

The role of the Workers' Compensation Service Officer at the DEPARTMENT OF CUSTOMER SERVICE presents an engaging opportunity for those interested in administrative support within the public sector. This position is about managing claims but also involves ensuring that employees receive their entitled benefits according to the law.

Flexibility is a key feature, making it suitable for those who require work-life balance. However, potential candidates should be aware of the emotional demands that come with managing sensitive claims and the need for strong interpersonal skills.

While the job offers job security typical of public sector roles, it may lack transparency in salary specifics, which is a common concern in government positions. According to the job listing (URL), the emphasis is on compliance, which can be both rewarding and challenging, particularly in navigating bureaucratic processes.

Overall, if you thrive in environments where you can advocate for others and enjoy structured work, this role may be a perfect fit. However, it's not ideal for those seeking high earnings or a fast-paced, dynamic workplace.