Opérations / Exploitation Permanent Kitchener, Ontario The Westcliff Group is a family business headquartered in Montreal and has been active in the real estate field for over 50 years. Westcliff's growth over the years is based on its expertise in the development, construction and management of major real estate projects in Canada and the United States. The company employs approximately 500 people across its various properties, including 100 employees at the head office. THE OPPORTUNITY Role Impact: To ensure the protection of tenant employees, property and information through enforcement of access control and property removal policies. To ensure public safety and a problem free shopping environment. The successful candidate will need to be available to work all shifts including days, evenings, nights, weekends and holidays. What you will deliver: Respond to emergency situations, medical, criminal, hazards, etc. Enforce the shopping centre’s rules & regulations and the Trespass to Property Act. Assist with crowd control Perform access control, mall lock ups and unlocks Maintain a detailed memo book and prepare incident reports on all matters encountered Assist customers and tenants with customer service & security related initiatives in a professional & approachable manner Assist other guards by providing backup support and any other assistance when required Assist Police and emergency personnel (Fire Department and Ambulance Service) when required Understanding and following security operational procedures from Fire Safety Plan and Emergency Response Plan Understanding and follow procedures as they appear in the Standard Operating Procedures (SOP’s) Perform patrols of the entire interior and exterior of the property including the Commons Complete tour patrol as assigned Any other duties as assigned by Security Manager and/or their designate What you need to succeed: Post-secondary education in Law Enforcement/Security or equivalent Minimum one (1) year of shopping centre security experience preferred Provincial Security License is required Be helpful, courteous and pleasant to tenants, patrons, and co-workers alike Valid certification in First Aid, CPR and WHMIS Knowledge of Trespass to Property Act and Occupational Health and Safety Act WHMIS and other safety courses an asset Knowledge of applicable federal, provincial and municipal legislation and regulations Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel etc.)