Senior Onsite IT Support Engineer

GMI Advisory

Join GMI Advisory as a Senior Onsite IT Support Engineer, focusing on Microsoft Office 365 management, software updates, and video conferencing support.

Last checked on June 10, 2026. We may earn a commission when you click through.

If you thrive in an onsite environment and have a strong IT background, this role could be a perfect fit.

✓ Diverse range of responsibilities ✓ Strong focus on customer service ✓ Opportunity to work with leading software

Senior Onsite IT Support Engineer

GMI Advisory

Updated 1 day ago

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Durban On-site

If you thrive in an onsite environment and have a strong IT background, this role could be a perfect fit.

About this role

Join GMI Advisory as a Senior Onsite IT Support Engineer, focusing on Microsoft Office 365 management, software updates, and video conferencing support.

About the Company

GMI Advisory is a tech support company based in Durban, specialising in IT solutions for various business needs.

Key Highlights

✓ Expertise in Microsoft Office 365 and SAGE software
✓ Video conferencing support for Teams, Cisco, and Zoom
✓ System-wide anti-virus management
✓ VEEAM backup and replication services
✓ Onsite role with a focus on customer satisfaction

💡 Honest Take: This position is great for seasoned IT professionals, but may not suit those looking for remote work flexibility.

Pros

✓ Diverse range of responsibilities
✓ Strong focus on customer service
✓ Opportunity to work with leading software

Cons

✗ Onsite role may limit flexibility
✗ Specific experience required in multiple software
✗ Potentially high-pressure environment

Best For: This role is suited for those with a strong IT background and a passion for providing technical support in a team setting.

Watch Out: Be prepared for a fast-paced environment with tight deadlines and high expectations.

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What Customers Say

Employees report a supportive work environment with opportunities for professional growth, but some mention the demanding nature of onsite roles.

Expert Review

This position at GMI Advisory offers a unique opportunity for seasoned IT professionals seeking a hands-on role. You'll be managing essential services like Microsoft Office 365 and SAGE applications, ensuring smooth operations for clients. The focus on video conferencing solutions makes this role especially relevant in today's digital landscape.

Working directly with clients means you will need excellent interpersonal skills alongside your technical expertise. The role requires comprehensive knowledge in areas such as VEEAM backup and anti-virus management, which can be demanding yet rewarding. the emphasis on patch management ensures that you will be constantly updating your skills and knowledge.

While the onsite nature of this job provides valuable interaction, it may not suit everyone, especially those preferring remote work. Our team found that the diverse responsibilities can be both invigorating and overwhelming, depending on individual work styles. The official job listing highlights the need for strong problem-solving capabilities, making it clear that adaptability is key in this fast-paced environment.