IT Customer Advisor

Manpower

What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests w

Last checked on May 17, 2026. We may earn a commission when you click through.

The position offers a solid entry point into IT customer support, but it may not appeal to those seeking remote work options.

✓ Diverse communication channels with customers ✓ Opportunities for teamwork and collaboration ✓ Structured support system for complex issues

IT Customer Advisor

Manpower

Updated 24 days ago

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London

The position offers a solid entry point into IT customer support, but it may not appeal to those seeking remote work options.

About the Company

Manpower is a global recruitment agency, providing workforce solutions across various sectors.

Key Highlights

✓ Respond to customer requests via phone, email, and chat
✓ Log all requests using call logging software
✓ Resolve issues or provide guidance where possible
✓ Assign calls to relevant support teams as needed
✓ Action back office requests efficiently

💡 Honest Take: This role is ideal for those who thrive in fast-paced customer service environments but may lack flexibility due to fixed office hours.

Pros

✓ Diverse communication channels with customers
✓ Opportunities for teamwork and collaboration
✓ Structured support system for complex issues
✓ Potential for career growth within the company

Cons

✗ Office-based role with no remote work options
✗ May involve handling challenging customer interactions
✗ Limited salary information available
✗ Potentially high call volume

Best For: This role is for those comfortable in a structured office environment and eager to assist customers with IT-related queries.

Watch Out: Be prepared for a fast-paced environment where multitasking is essential, and high call volumes may lead to stress.

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You'll be redirected to uk.talent.com

Expert Review

This position as an IT Customer Advisor presents a unique opportunity to engage with customers across multiple platforms, including telephone, email, and web chat. Your main responsibility involves logging requests accurately and providing immediate assistance or guidance. The role is particularly appealing for those who enjoy problem-solving and helping others, as you will be the first point of contact for customer issues.

While the job offers a dynamic work experience, it's important to note that the role is office-based in London, limiting flexibility for those seeking remote opportunities. Additionally, the absence of clear salary details may be a concern for prospective applicants. The job could also involve managing a high volume of calls, which may lead to a stressful environment.

Overall, the position provides a solid foundation for a career in IT customer support, with structured processes in place to help you develop essential skills. If you're ready to tackle challenges head-on and work as part of a supportive team, this could be a rewarding role. For more details, visit Manpower's official page.