Customer Service Representative Healthcare

TEKsystems

Join TEKsystems as a Customer Service Representative in healthcare, assisting members with inquiries about insurance benefits and claims in a fast-paced call center environment.

Last checked on June 13, 2026. We may earn a commission when you click through.

✓ Good hourly pay for entry-level position ✓ Opportunity to gain healthcare experience ✓ Potential for contract-to-hire transition

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Customer Service Representative Healthcare

TEKsystems

Updated 3 months ago

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Minneapolis Hybrid $20–$21/hr Contractor

While it offers a solid entry point into healthcare customer service, the job is best suited for those who enjoy high call volumes and immediate problem-solving.

About this role

Join TEKsystems as a Customer Service Representative in healthcare, assisting members with inquiries about insurance benefits and claims in a fast-paced call center environment.

About the Company

TEKsystems is a leading provider of IT staffing and workforce solutions, dedicated to helping companies build the talent they need.

Key Highlights

✓ Handle 50-60 inbound calls daily
✓ Assist with health insurance claims and benefits
✓ Contract-to-hire position
✓ Onsite role with shifts from 7 AM to 7 PM
✓ Competitive hourly wage of $20–$21

💡 Honest Take: This role is ideal for individuals who thrive on helping others and enjoy a dynamic work environment.

Pros

✓ Good hourly pay for entry-level position
✓ Opportunity to gain healthcare experience
✓ Potential for contract-to-hire transition
✓ Supportive team environment
✓ Fast-paced, engaging work atmosphere

Cons

✗ High call volume can be stressful
✗ Onsite requirement limits flexibility
✗ Limited growth opportunities in a contract role
✗ Repetitive tasks may lead to burnout
✗ Involves handling sensitive information

Best For: Ideal for those who enjoy fast-paced environments and helping others solve problems.

Watch Out: Be prepared for a high-pressure environment with a significant volume of calls each day.

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You'll be redirected to careers.teksystems.com

What Customers Say

Current employees appreciate the supportive team culture but note the stress from high call volumes.

Expert Review

The Customer Service Representative position at TEKsystems in Minneapolis offers a chance to dive into the healthcare sector. The role requires handling up to 60 calls daily, focusing on health insurance inquiries. This high call volume can be demanding, making it essential for candidates to possess strong problem-solving skills and a customer-oriented mindset.

With pay ranging from $20 to $21 per hour, this contract-to-hire role presents a competitive entry-level opportunity in healthcare. Employees are expected to work onsite with shifts available between 7 AM and 7 PM, which may not suit everyone, particularly those seeking remote work flexibility.

While the position provides valuable experience, it also comes with challenges. The repetition of tasks and high-pressure environment can lead to burnout, especially for those not accustomed to dealing with sensitive customer information daily. As such, it’s crucial for applicants to assess their resilience in such settings.

Overall, TEKsystems provides a strong foundation for those eager to enter the healthcare field, but potential employees should weigh the demanding nature of the role against their career aspirations. For more details, visit TEKsystems' official page here.