Senior Customer Service Representative

Trulieve

The Senior Customer Service Representative aids customers and retail stores with escalations and inquiries, playing a vital role in customer support.

Last checked on June 14, 2026. We may earn a commission when you click through.

The Senior Customer Service Representative role is for seasoned professionals seeking to contribute to a growing industry.

✓ Part-time flexibility ✓ Engaging work environment ✓ Direct impact on customer satisfaction

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Senior Customer Service Representative

Trulieve

Updated 2 months ago

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Clearwater Part Time

The Senior Customer Service Representative role is for seasoned professionals seeking to contribute to a growing industry.

About this role

The Senior Customer Service Representative aids customers and retail stores with escalations and inquiries, playing a vital role in customer support.

About the Company

Trulieve is a leading company in the cannabis industry, focused on providing quality products and exceptional customer service.

Key Highlights

✓ Part-time role with flexible hours
✓ Support for both customers and retail stores
✓ Involvement in issue resolution and escalation management
✓ Opportunity to work with a well-established company

💡 Honest Take: This position is ideal for those with significant customer service experience looking for part-time work but may not suit entry-level candidates.

Pros

✓ Part-time flexibility
✓ Engaging work environment
✓ Direct impact on customer satisfaction
✓ Opportunity for career growth within Trulieve

Cons

✗ Not suitable for entry-level applicants
✗ May involve dealing with escalated issues frequently
✗ Part-time hours may limit benefits

Best For: This position is for individuals with a strong background in customer service who enjoy problem-solving and helping others.

Watch Out: Be prepared for a potentially high-stress environment due to the nature of escalated customer issues.

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What Customers Say

Employees appreciate the company's focus on customer satisfaction, but some report that handling escalations can be stressful.

Expert Review

Trulieve's Senior Customer Service Representative position focuses on providing quality support to both customers and retail outlets. With a part-time schedule, it offers flexibility for those balancing other commitments. Expect to handle escalated issues, which may require strong conflict resolution skills.

The company emphasizes the importance of customer satisfaction, making this role pivotal in their operations. Those with a senior level of experience will find this role engaging as it directly impacts the customer experience.

It’s this position is not meant for newcomers to the field. Candidates should come equipped with a understanding of customer service dynamics. The official job listing on Trulieve's page highlights the essential need for prior experience.

While the role is rewarding, be mindful of the challenges that may arise from frequent escalations. This could lead to a higher-pressure work environment than typical customer service roles. Overall, for seasoned professionals, this could be a fulfilling opportunity to contribute to a reputable company in a burgeoning industry.