Call Centre Agent

Route Management

As a Call Centre Agent, you will assist drivers experiencing breakdowns by gathering information and dispatching help while ensuring their safety.

Last checked on June 11, 2026. We may earn a commission when you click through.

The position offers a vital service to motorists while providing an opportunity to develop valuable customer service skills.

✓ Full-time employment ✓ Opportunity to help others ✓ Develop communication skills

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Call Centre Agent

Route Management

Updated 2 months ago

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Bloemfontein Full–Time

The position offers a vital service to motorists while providing an opportunity to develop valuable customer service skills.

About this role

As a Call Centre Agent, you will assist drivers experiencing breakdowns by gathering information and dispatching help while ensuring their safety.

About the Company

Route Management provides roadside assistance and recovery services, focusing on quick and efficient support for drivers in distress.

Key Highlights

✓ Assist distressed drivers with breakdowns
✓ Use GPS to locate nearest help
✓ Ensure caller safety and calmness
✓ Maintain accurate records of calls
✓ Liaise with recovery providers

💡 Honest Take: This role demands excellent communication and multitasking skills, making it suitable for individuals who thrive under pressure in a fast-paced environment.

Pros

✓ Full-time employment
✓ Opportunity to help others
✓ Develop communication skills
✓ Work in a dynamic environment
✓ No prior experience required

Cons

✗ Shift work may be required
✗ High-stress situations
✗ Limited salary information available
✗ Potentially long hours
✗ Emotional toll due to distress calls

Best For: This role suits proactive individuals with strong communication skills and the ability to handle stressful situations effectively.

Watch Out: Be prepared for the emotional challenges that come with assisting distressed callers, especially in urgent situations.

Apply for this position →

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What Customers Say

Employees report a fulfilling experience helping others, though some mention the emotional strain of the role.

Expert Review

The Call Centre Agent position at Route Management is critical for providing timely assistance to drivers in need. This role involves answering distress calls and gathering essential information such as location and vehicle issues. Agents must assess the urgency of each situation, especially if callers are stranded on busy highways.

Using GPS and mapping tools, agents can quickly identify the nearest available assistance, ensuring help arrives as promptly as possible. The role also involves liaising with third-party recovery providers, which complexity to the duties. Agents are expected to keep callers calm and informed while waiting for help, highlighting the importance of excellent communication skills.

While the position offers full-time employment and the opportunity to make a difference, it does come with its challenges. The stress of handling emergency calls can be taxing, and agents may need to work irregular hours. Those interested should be prepared for the emotional demands of the job.

Overall, this role is an excellent entry point for anyone looking to build a career in customer service, particularly in the automotive industry. According to Route Management's listing, no prior experience is required, ccessible to a broader range of applicants.

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