Customer Experience Team Leader

MPB

MPB is seeking a Customer Experience Team Leader to oversee a remote team, focusing on elevating the customer journey through effective leadership and collaboration.

Last checked on June 8, 2026. We may earn a commission when you click through.

✓ Fully remote working arrangement ✓ Opportunity to lead a dedicated team ✓ Focus on enhancing customer experience

This listing may have expired or is no longer available. Information shown may be outdated.

Customer Experience Team Leader

MPB

Updated 3 months ago

Apply now →

You'll be redirected to careers.mpb.com

Anywhere Remote Full–Time

Ideal for experienced leaders in customer service, this position at MPB promises both challenges and rewards in a fully remote environment.

About this role

MPB is seeking a Customer Experience Team Leader to oversee a remote team, focusing on elevating the customer journey through effective leadership and collaboration.

About the Company

MPB is a leading platform for buying and selling used photography and videography equipment, focused on delivering an excellent customer experience.

Key Highlights

✓ Lead and empower a team of Customer Experience advisors
✓ Monitor daily performance across multiple contact channels
✓ Collaborate with internal fulfilment teams to enhance customer journeys
✓ Act as a subject matter expert on all customer-related operations
✓ Work remotely from anywhere in the UK

💡 Honest Take: This role offers a great opportunity for those with strong leadership skills in customer service, but it requires a high level of commitment to team performance.

Pros

✓ Fully remote working arrangement
✓ Opportunity to lead a dedicated team
✓ Focus on enhancing customer experience
✓ Supportive company culture
✓ Access to a range of operational tools

Cons

✗ May involve high-pressure situations
✗ Requires extensive knowledge of customer service workflows
✗ Potentially demanding workload
✗ Limited in-person interaction with the team
✗ Not suitable for those lacking leadership experience

Best For: It's for individuals who thrive in remote settings and enjoy empowering others to deliver exceptional customer experiences.

Watch Out: The position may require handling complex customer issues, demanding strong problem-solving skills.

Apply for this position →

You'll be redirected to careers.mpb.com

What Customers Say

Workers appreciate the company culture and flexibility but note the challenges of a remote management role.

Expert Review

Leading the Customer Experience Team at MPB involves a pivotal role in shaping customer interactions. This position requires a strong leader who can motivate and guide a team of advisors. Daily performance monitoring across various channels is essential for success, ensuring that customer queries are resolved effectively.

Collaboration with internal fulfilment teams is crucial, as it helps streamline operations and improve the overall customer journey. This creates a dynamic work environment where adaptability and quick thinking are vital. Team leaders will face high-pressure scenarios, necessitating a proactive approach to problem-solving.

Remote working offers flexibility, but candidates should be prepared for the demands of managing a team from a distance. The role is not for novices; it requires substantial experience in customer service and leadership to navigate the challenges effectively. If you thrive in fast-paced settings and are passionate about delivering exceptional service, this opportunity is compelling.

According to MPB's careers page, the company values a supportive culture, making it an attractive workplace for those looking to grow in their careers.