Sr. Customer Success Partner

First Advantage

Join First Advantage as a Senior Customer Success Partner, advising top gig economy clients on user trust, safety, and risk management.

Last checked on June 7, 2026. We may earn a commission when you click through.

If you have a strong background in customer success and enjoy working remotely, this position offers a rewarding opportunity to impact major clients.

✓ Work from anywhere in the US ✓ Opportunity to influence client strategies ✓ Engagement with high-profile clients

Sr. Customer Success Partner

First Advantage

Updated 5 days ago

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New York Remote

If you have a strong background in customer success and enjoy working remotely, this position offers a rewarding opportunity to impact major clients.

About this role

Join First Advantage as a Senior Customer Success Partner, advising top gig economy clients on user trust, safety, and risk management.

About the Company

First Advantage is a leading provider of background screening and identity verification solutions, helping businesses build trust with their customers.

Key Highlights

✓ Remote position with flexible work environment
✓ Engage with complex gig economy clients
✓ Focus on user trust, safety, and risk strategies
✓ Develop and maintain senior-level customer relationships
✓ Drive value and success for clients

💡 Honest Take: This role demands significant experience in customer strategy and operations, making it ideal for seasoned professionals in the gig economy sector.

Pros

✓ Work from anywhere in the US
✓ Opportunity to influence client strategies
✓ Engagement with high-profile clients
✓ Focus on critical aspects of gig economy operations
✓ Career growth potential in a dynamic company

Cons

✗ Requires extensive experience in customer strategy
✗ High-stress environment managing complex client needs
✗ Potentially demanding workload with senior-level responsibilities
✗ Limited salary transparency
✗ May involve travel for client meetings

Best For: Ideal for individuals passionate about user trust and safety in a rapidly changing work landscape.

Watch Out: Candidates should be prepared for a fast-paced environment with high expectations from senior-level clients.

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What Customers Say

Employees appreciate the remote work environment but note high expectations and stress associated with managing complex client relationships.

Expert Review

The role of Sr. Customer Success Partner at First Advantage is tailored for those with substantial experience in the gig economy. This position emphasizes direct client engagement, focusing on user trust and safety—critical aspects of the gig platform's success.

With a remote work policy, the role offers flexibility, but the demands can be high as you manage relationships with complex clients. The need for strategic insight into risk management makes this position suitable for those with a strong operational background.

First Advantage is known for its commitment to providing thorough background checks and identity solutions, thus candidates will be working with clients who are at the forefront of the gig economy. This responsibility as you help shape their strategies.

While the opportunity for career growth is significant, prospective applicants should be aware of the potential stress associated with senior-level responsibilities. Our team found this role particularly appealing for those who thrive in dynamic, high-pressure environments.

For more details, visit First Advantage's official page.

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