Customer Service Representative

New York City | Jobs

Join DCWP's Licensing Division as a Customer Service Representative, providing high-volume support to licensing applicants in person and via phone.

Last checked on May 29, 2026. We may earn a commission when you click through.

If you're passionate about helping others and possess strong communication skills, this position is .

✓ Direct interaction with the public ✓ Opportunities to develop communication skills ✓ Supportive working environment

This listing may have expired or is no longer available. Information shown may be outdated.

Customer Service Representative

New York City | Jobs

Updated 2 months ago

Apply now →

You'll be redirected to talent.com

New York On-site

If you're passionate about helping others and possess strong communication skills, this position is .

About this role

Join DCWP's Licensing Division as a Customer Service Representative, providing high-volume support to licensing applicants in person and via phone.

About the Company

The New York City Department of Consumer and Worker Protection (DCWP) focuses on promoting consumer rights and protecting workers across the city.

Key Highlights

✓ Engage with customers in high-volume settings.
✓ Support licensing applicants both in-person and via phone.
✓ Utilize strong communication and organizational skills.

💡 Honest Take: This role is thrive in fast-paced environments and enjoy direct customer interaction.

Pros

✓ Direct interaction with the public
✓ Opportunities to develop communication skills
✓ Supportive working environment

Cons

✗ May involve high-stress situations
✗ Work is onsite, limiting flexibility
✗ Potential for long hours during busy periods

Best For: Ideal for entry-level professionals looking to start a career in customer service.

Watch Out: Be prepared for a demanding workload, especially during peak application times.

Apply for this position →

You'll be redirected to talent.com

What Customers Say

Employees report a dynamic work environment with a strong emphasis on customer satisfaction, though the pace can be demanding.

Expert Review

The Customer Service Representative role at DCWP is focused on delivering high-volume service to licensing applicants. With in-person and phone interactions, representatives must display strong communication skills. This role is perfectly suited for individuals who excel in fast-paced environments.

In addition to necessary skills, candidates should be ready for the stress of high-volume inquiries. While the position fosters communication skills, the onsite requirement might deter those seeking remote flexibility.

This role is not recommended for those who prefer a low-pressure work environment. The onsite nature of the job can also limit opportunities for remote work enthusiasts. According to DCWP's official page, they prioritize customer engagement and satisfaction, making this position pivotal in their operations.