Remote Customer Service Representative

Annuity Health

The Remote Customer Service Representative engages with patients over the phone to collect payments for medical bills on behalf of clients. Prior customer service experience is preferred.

Last checked on June 11, 2026. We may earn a commission when you click through.

✓ Work from home flexibility ✓ Direct interaction with clients ✓ Opportunity to develop communication skills

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Remote Customer Service Representative

Annuity Health

Updated 3 months ago

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New York Remote

Overall, this position offers a solid entry point into the customer service field, especially for those interested in healthcare.

About this role

The Remote Customer Service Representative engages with patients over the phone to collect payments for medical bills on behalf of clients. Prior customer service experience is preferred.

About the Company

Annuity Health specializes in providing healthcare financial services, helping patients navigate their medical billing and payment processes.

Key Highlights

✓ Fully remote position offering flexibility
✓ Engage directly with patients via phone
✓ Ideal for those with prior customer service experience
✓ Supportive virtual work environment

💡 Honest Take: This role is a good fit for entry-level candidates looking to gain experience in customer service while working remotely.

Pros

✓ Work from home flexibility
✓ Direct interaction with clients
✓ Opportunity to develop communication skills
✓ Entry-level position suitable for new graduates

Cons

✗ Calls can be challenging with sensitive topics
✗ Compensation details are not specified
✗ Fast-paced environment may not suit everyone
✗ Limited to phone communication, lacking in-person interaction

Best For: It's ideal for entry-level candidates who are comfortable with phone communication and want to build their customer service skills.

Watch Out: Be prepared for potentially difficult conversations with patients regarding payments, which may require strong emotional resilience.

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What Customers Say

Workers appreciate the flexibility of remote work but mention challenges in handling sensitive conversations with patients.

Expert Review

This Remote Customer Service Representative role at Annuity Health is designed for those looking to break into customer service within the healthcare sector. While the specifics of salary remain undisclosed, the position emphasizes the importance of prior experience in customer service, good opportunity for recent graduates or individuals seeking a career shift.

The role requires effective communication skills as representatives will handle sensitive patient information over the phone. Unlike traditional customer service roles that might involve face-to-face interaction, this position focuses solely on telephone communication, which can be both a challenge and an opportunity for skill development.

Working remotely allows for flexibility, but candidates should be prepared for a fast-paced environment. The emotional demands of discussing medical billing can be significant, so resilience and empathy are key traits for success in this role. According to the job listing on Talent.com, it’s essential for applicants to be comfortable in a virtual environment.

while this position offers a solid entry point for aspiring customer service professionals, it may not suit everyone, particularly those who prefer in-person interactions or are uncomfortable with sensitive topics. Interested candidates can find more details on the official listing here.