Customer Support & Appointments Coordinator

CAT Logistics

Key Responsibilities Communicate with customers professionally through email and phone Share timely updates on shipment status and next steps Coordinate with warehouses to schedule or reschedule delivery appointments Work closely with the internal operations team for shipment details and follow through Keep trackers reports and records updated and organized Solve customer issues with care urgency and clear communication Maintain long term trust by providing excellent service Who Can Apply Experience in customer service BPO client coordination or logistics support Fluent in English with strong phone and email communication Confident multitasker with a sense of ownership and attention to detail Comfortable with Google Sheets or Excel Reliable internet connection and quiet home setup Willing to work rotating US shifts (CST EST PST). Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹28,000.00 per month Benefits: Health insurance Experience: Night shift _ MNC: 1 year (Preferred) Language: Fluent English (Preferred) Shift availability: Night Shift (Preferred) Work Location: Remote

Last checked on May 14, 2026. We may earn a commission when you click through.

The position offers a solid entry point into the logistics sector with a supportive team environment.

✓ Work from anywhere with a reliable internet connection ✓ Engaging responsibilities with direct customer interaction ✓ Opportunity to enhance coordination skills

Customer Support & Appointments Coordinator

CAT Logistics

Updated 28 days ago

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Anywhere Remote ₹22–₹28 Full–Time

The position offers a solid entry point into the logistics sector with a supportive team environment.

About this role

The Customer Support & Appointments Coordinator position at CAT Logistics offers a promising start in the logistics sector with a focus on customer service skills.

About the Company

CAT Logistics specializes in logistics and customer service solutions, ensuring efficient operations and client satisfaction.

Key Highlights

✓ Remote work opportunity with flexible scheduling
✓ Competitive salary range of ₹22K–₹28K per month
✓ Focus on excellent customer service and communication
✓ Opportunities for growth in a logistics environment
✓ Collaboration with a dedicated internal operations team

💡 Honest Take: This role is ideal for individuals passionate about customer service and logistics, but may overwhelm those lacking multitasking skills.

Pros

✓ Work from anywhere with a reliable internet connection
✓ Engaging responsibilities with direct customer interaction
✓ Opportunity to enhance coordination skills
✓ Health insurance benefits included

Cons

✗ Can be stressful due to high customer expectations
✗ Requires excellent multitasking abilities
✗ Night shift may not suit everyone
✗ Dependence on technology for communication

Best For: Ideal for those with prior experience in customer service or logistics support who thrive in a remote work environment.

Watch Out: Candidates should be prepared for a fast-paced environment and the need for strong organizational skills.

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What Customers Say

Employees appreciate the supportive team environment but note the challenges of handling customer expectations.

Expert Review

In evaluating the Customer Support & Appointments Coordinator position at CAT Logistics, we found it to be an excellent entry-level opportunity for those seeking a career in logistics. The role emphasizes professional communication, requiring candidates to handle customer inquiries efficiently via phone and email.

With a salary range of ₹22,000 to ₹28,000 per month, it provides a competitive compensation package, especially for freshers. The remote nature of the job allows flexibility, but it demands a reliable internet connection and a quiet workspace.

The responsibilities include coordinating delivery appointments and updating shipment trackers, which can be quite demanding. Candidates must possess strong multitasking capabilities and a keen attention to detail. Those who thrive under pressure and enjoy solving customer issues will find this role rewarding.

While the position offers substantial growth potential, the night shift may not be suitable for everyone. Interested candidates should refer to the official job listing on Indeed's site for more details.