Service Delivery Manager

This Service Delivery Manager role at Hugo demands a strategic thinking and team leadership. You will be responsible for overseeing high-impact programs across two sites, showcasing your ability to manage complex situations effectively. The position involves shaping the delivery experience for global clients, which means you need a solid understanding of client needs and expectations.

Hugo places a strong emphasis on developing and coaching team leads and frontline staff. This focus on team dynamics is crucial, as your success will depend on the collective performance of your teams. It's a role that requires not just management but also mentorship, fostering an environment of operational excellence.

Engagement with clients is another critical aspect of this position. You will partner with clients to drive strategic outcomes and influence service level agreements (SLAs). This means you should be comfortable navigating complex client relationships and have the ability to advocate for both your team and your clients' needs.

While this position offers great opportunities for professional growth, it also comes with challenges. The high expectations and pressure to deliver results can be significant, especially in a global context. Therefore, candidates should be well-prepared for the demands of this role. For further details, refer to Hugo's listing at (https://za.talent.com/redirect?acquisition_sub_id=10101&bpid=0364b20c2c46275d1e9ab5960807f497&channel_1=default&channel_2=default&channel_3=default&context=api&eligible=yes&falcon=1&id=603978949680370957&initiator=delivery+driver+jobs&is_gl=0&l=Johannesburg&pc=20&pid=a133398681bf&publisher=7c2b7e61c1&puid=3dea3degbddd9dd73de93de8bdd7eddc3de73dea3de83deg3ded3de93deg3de73deb3de93ee33def3def3ee23de93deg3deg3degeddg3deg3degbddg9ddg3degdddgcddggddg8ddgcddfaed3gbd68cdf9bdefed3&rdr=&sdb=3&search_id=de3bccd304dff00b2ea317f5d30e5575&source=RubikTech&testid=sonic&utm_campaign=arbitrage&utm_medium=api&utm_product=7c2b7e61c1).