Customer Care Officer

Recruite Agency

Join the customer service team in Gqeberha, handling calls and resolving queries while ensuring high standards of customer satisfaction.

Last checked on June 15, 2026. We may earn a commission when you click through.

The role offers a solid entry point into the customer service industry, particularly for candidates who thrive on interaction and problem-solving.

✓ Opportunity to develop customer service skills ✓ Stable full-time position ✓ Collaborative team environment

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Customer Care Officer

Recruite Agency

Updated 1 month ago

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You'll be redirected to za.jooble.org

Gqeberha Full–Time

The role offers a solid entry point into the customer service industry, particularly for candidates who thrive on interaction and problem-solving.

About this role

Join the customer service team in Gqeberha, handling calls and resolving queries while ensuring high standards of customer satisfaction.

About the Company

Recruite Agency specializes in connecting talented individuals with opportunities in various sectors, including healthcare.

Key Highlights

✓ Handle inbound and outbound customer calls professionally
✓ Resolve customer inquiries with empathy and accuracy
✓ Participate in ongoing training and team meetings
✓ Maintain records of customer interactions in the CRM
✓ Meet performance targets and service level agreements

💡 Honest Take: This position is ideal for those with strong communication skills and a passion for helping others, but may be challenging for individuals not suited for high-pressure environments.

Pros

✓ Opportunity to develop customer service skills
✓ Stable full-time position
✓ Collaborative team environment
✓ Engagement in ongoing training and development
✓ Direct impact on customer satisfaction

Cons

✗ Potentially high-pressure call environment
✗ Limited room for remote work
✗ Complex issues may require escalations
✗ Performance targets may be demanding
✗ Requires patience with difficult customers

Best For: This role is for empathetic individuals with excellent communication skills who can handle customer calls effectively.

Watch Out: Be prepared for a fast-paced environment that may require handling multiple inquiries simultaneously.

Apply for this position →

You'll be redirected to za.jooble.org

What Customers Say

Workers appreciate the supportive training and development environment but mention the challenges of handling high call volumes.

Expert Review

This role as a Customer Care Officer in Gqeberha involves a mix of inbound and outbound calls, focusing on delivering excellent service. The position demands strong verbal and written communication skills, making it crucial for candidates to have a friendly telephone manner. The emphasis on empathy means that successful candidates will need to genuinely care about resolving customer issues.

The company, Recruite Agency, values training and teamwork, which is evident in their commitment to ongoing development opportunities. Employees will participate in regular training sessions, helping them stay updated on best practices in customer service. there's a strong focus on meeting performance targets, which can be both rewarding and stressful.

While the position offers a pathway into the customer service industry, it may not be ideal for everyone. Those who struggle with high-pressure situations or have difficulty managing customer expectations might find this role challenging. The job is a good fit for individuals who thrive in dynamic environments and enjoy interacting with diverse customers. For more details, check the official listing at Jooble.