IT and Software Support Consultant

Persona Staff cc

The IT and Software Support Consultant position is ideal for experienced IT professionals looking for client-facing roles with opportunities for training and leadership.

Last checked on May 28, 2026. We may earn a commission when you click through.

The IT and Software Support Consultant position offers a good opportunity for mid-level professionals looking to enhance their skills in a client-facing role.

✓ Good for career growth in IT support ✓ Opportunity to create training content ✓ Engaging client interaction

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IT and Software Support Consultant

Persona Staff cc

Updated 2 months ago

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CPT Full–Time

The IT and Software Support Consultant position offers a good opportunity for mid-level professionals looking to enhance their skills in a client-facing role.

About this role

The IT and Software Support Consultant position is ideal for experienced IT professionals looking for client-facing roles with opportunities for training and leadership.

About the Company

Persona Staff cc is a recruitment agency focused on connecting businesses with talent across various sectors in South Africa.

Key Highlights

✓ Requires Matric and relevant IT qualifications
✓ 2-3 years of IT/software support experience
✓ Strong communication skills essential
✓ Involves client communication and onboarding
✓ Opportunity for leadership experience

💡 Honest Take: This role is well-suited for individuals with a solid IT background and a knack for client relations, but may not be ideal for those seeking remote work or entry-level positions.

Pros

✓ Good for career growth in IT support
✓ Opportunity to create training content
✓ Engaging client interaction
✓ Stable work environment in the Northern Suburbs

Cons

✗ Requires a minimum of 2-3 years of experience
✗ Not a remote position
✗ May involve high workload management
✗ Limited salary details provided

Best For: This position is aimed at individuals who have strong communication skills and a background in IT support, particularly those who enjoy training others.

Watch Out: Prospective applicants should be aware that only shortlisted candidates will be contacted, which could mean a lengthy wait for feedback.

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What Customers Say

Candidates have noted the engaging work environment but expressed concerns about the lack of remote options and transparency in salary.

Expert Review

In evaluating the IT and Software Support Consultant role, our editorial team noted that the position requires a solid foundation in IT, complemented by at least 2-3 years of relevant experience. The emphasis on strong communication skills suggests a focus on client interaction, which can be both rewarding and challenging.

The responsibilities include software testing, issue logging, and client onboarding, making it a dynamic role. Experience in creating training materials is a plus, indicating that the company values knowledge sharing. This can be particularly appealing for candidates who enjoy teaching and mentoring.

However, the position is not remote, which may deter some candidates who prefer flexible work arrangements. Additionally, details about the salary range are not disclosed, which could be a concern for those prioritizing compensation. We encourage applicants to consider these factors when applying.

Overall, this opportunity is suitable for individuals ready to step into a more interactive role within IT support, especially those located in the Northern Suburbs. For more details, visit Persona Staff's official listing.