Remote Customer Support & Upsell Specialist

Talent Shore

Join a leading South African customer service provider in a remote role focused on support via phone, email, or chat, while identifying upselling opportunities.

Last checked on September 19, 2026. We may earn a commission when you click through.

✓ Flexible remote working environment ✓ Opportunity to develop sales skills ✓ Engagement with diverse customer queries

Remote Customer Support & Upsell Specialist

Talent Shore

Updated 1 day ago

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Stellenbosch Remote

This role is a solid fit for those seeking remote work in customer service, particularly if you enjoy sales aspects. However, it may not suit everyone due to performance pressure.

About this role

Join a leading South African customer service provider in a remote role focused on support via phone, email, or chat, while identifying upselling opportunities.

About the Company

Talent Shore is a prominent customer service provider in South Africa, dedicated to delivering exceptional support solutions.

Key Highlights

✓ Fully remote work opportunity
✓ Engage with customers via multiple channels
✓ Identify upselling opportunities to enhance revenue
✓ Focus on key performance metrics

💡 Honest Take: While the remote setup is appealing, be prepared for potentially high workloads and performance expectations. Upselling targets may feel pressured at times, which can be stressful.

Pros

✓ Flexible remote working environment
✓ Opportunity to develop sales skills
✓ Engagement with diverse customer queries

Cons

✗ Performance targets can be stressful
✗ Potentially high call volumes
✗ Salary not disclosed

Best For: Customer-oriented professionals in South Africa who thrive in fast-paced environments and enjoy solving problems.

Watch Out: Be aware that performance metrics are closely monitored, which could add pressure to meet sales targets.

Apply for this position →

You'll be redirected to za.talent.com

Expert Review

The role offers a for those passionate about customer service and sales. Remote work allows for flexibility, but keep in mind that performance metrics can be stringent. During busy periods, you may face high call volumes, which could lead to stress.

Talent Shore emphasizes customer satisfaction, but this means that upselling may become a significant part of your responsibilities. If you enjoy the sales aspect, this could be a great fit. However, if you prefer a purely support-focused role, this may not be ideal.

Also, the salary details are not disclosed, which can be a concern for many applicants. It's essential to weigh the potential stress of performance expectations against the benefits of remote work and skill development opportunities. For more details, visit the official page at Talent Shore.