Healthcare Billing & Patient Support Specialist

Amazon.com

Join Amazon One Medical as a Billing Specialist to manage patient inquiries, explain insurance benefits, and assist with payment options while ensuring HIPAA compliance.

Last checked on September 20, 2026. We may earn a commission when you click through.

✓ Opportunity to work with a reputable company ✓ Engage with diverse patient inquiries ✓ Gain experience in healthcare billing

Healthcare Billing & Patient Support Specialist

Amazon.com

Updated 12 hours ago

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Jacksonville $28k–$30k/yr Full-Time

This position is ideal for those passionate about healthcare support, but the workload and pressure to resolve issues quickly can be overwhelming for some. Consider your stress tolerance before applying.

About this role

Join Amazon One Medical as a Billing Specialist to manage patient inquiries, explain insurance benefits, and assist with payment options while ensuring HIPAA compliance.

About the Company

Amazon.com is a global leader in e-commerce and cloud computing, known for its innovative approach to customer service and technology.

Key Highlights

✓ Handle patient billing inquiries effectively
✓ Assist with insurance benefits and payment options
✓ Collaborate closely with clinicians and admins
✓ Maintain strict HIPAA compliance
✓ Utilize the CI CARE framework for patient care

💡 Honest Take: The role might seem but expect high call volumes and complex billing issues that can be challenging to navigate. Team dynamics can vary, affecting your support experience.

Pros

✓ Opportunity to work with a reputable company
✓ Engage with diverse patient inquiries
✓ Gain experience in healthcare billing
✓ Full-time position with steady hours

Cons

✗ Potentially high-stress environment
✗ Requires excellent communication skills under pressure
✗ Involves complex problem-solving
✗ Limited remote work options

Best For: Recent graduates or professionals looking to start a career in healthcare administration and billing.

Watch Out: Expect a fast-paced environment with high expectations for resolving billing issues promptly.

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Expert Review

The Healthcare Billing & Patient Support Specialist role at Amazon One Medical offers work within a leading company. With a salary range of $28K to $30K per year, this full-time position is based in Jacksonville, Florida. that while you will receive training, the job can be demanding due to the volume of patient inquiries and the complexity of billing issues.

In terms of user experience, employees often mention the need for strong communication skills as you'll be engaging with a diverse patient population. The CI CARE framework emphasizes quality patient interactions, which is a core part of the role. However, the pressure to deliver quick resolutions can lead to a stressful work environment.

For those passionate about healthcare and looking to grow within the industry, this position provides valuable experience. But if you prefer a more laid-back job environment, you may want to consider other options. According to Amazon's job listing, this role offers a solid entry point into healthcare administration, but be prepared for the challenges that come with it.