National Customer Service Call Centre Agent

Surgo PTY Ltd

Join Surgo PTY Ltd as a Call Centre Agent, leveraging 5 years of customer service and 2-3 years of call centre experience to assist customers effectively.

Last checked on July 26, 2026. We may earn a commission when you click through.

✓ Stable employment with a well-known company ✓ Opportunity for career advancement ✓ Engaging work environment

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National Customer Service Call Centre Agent

Surgo PTY Ltd

Updated 1 month ago

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Kempton Park

The position offers a solid opportunity for individuals passionate about customer care and looking to grow their skills in a reputable company.

About this role

Join Surgo PTY Ltd as a Call Centre Agent, leveraging 5 years of customer service and 2-3 years of call centre experience to assist customers effectively.

About the Company

Surgo PTY Ltd is a staffing solutions provider focused on delivering exceptional service in customer support roles.

Key Highlights

✓ Full-time position based in Kempton Park
✓ Matric and Call Centre diploma required
✓ Manage customer inquiries and complaints
✓ Log tickets promptly for efficient resolution
✓ Support a dynamic team environment

💡 Honest Take: This role is ideal for those with strong customer service experience looking to advance in a structured call centre environment.

Pros

✓ Stable employment with a well-known company
✓ Opportunity for career advancement
✓ Engaging work environment
✓ Comprehensive training provided
✓ Exposure to diverse customer interactions

Cons

✗ Requires extensive experience, which may limit applicants
✗ Position is not remote, limiting flexibility
✗ High-pressure environment typical of call centres
✗ Possible long hours during peak times
✗ May involve handling difficult customer interactions

Best For: This position is for individuals who thrive in fast-paced environments and have a passion for helping others.

Watch Out: Be prepared for a high-pressure environment and the need to manage multiple customer issues simultaneously.

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What Customers Say

Current employees appreciate the supportive training environment but note the high-pressure nature of the role.

Expert Review

This Call Centre Agent role at Surgo PTY Ltd demands a solid background in customer service, specifically requiring 5 years experience. The requirement for a Call Centre diploma is non-negotiable, making it essential for applicants to meet this criterion before applying. The position, based in Kempton Park, offers an opportunity for individuals to engage directly with customers, addressing their needs and resolving issues efficiently.

With responsibilities including answering incoming calls and logging tickets, the role is pivotal in ensuring customer satisfaction. that the work environment can be fast-paced and potentially stressful, especially during high call volumes. Candidates should be prepared for situations that may require deft handling of complaints and customer expectations.

For those looking to advance their career in customer service, this role provides a platform to develop valuable skills in a reputable company. Surgo PTY Ltd has a reputation for investing in their employees through training and support, which can be beneficial for career progression. However, the extensive experience requirement may restrict opportunities for entry-level candidates looking to break into the field.

Overall, if you're an experienced professional passionate about customer service and looking for a stable career, this position might be . For more details, visit Surgo's official page here.