ITSM Engineer

Alnafitha IT

Manage and update ITSM dashboards and reports, ensuring accurate performance monitoring and timely insights for stakeholders.

Last checked on September 25, 2026. We may earn a commission when you click through.

✓ Hands-on experience with ITSM tools ✓ Opportunities for professional growth ✓ Engagement with diverse stakeholders

ITSM Engineer

Alnafitha IT

Updated 13 hours ago

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الرياض

The position offers a vital opportunity for IT professionals to enhance their skills in a growing tech company. However, those seeking remote work flexibility may find this role limiting.

About this role

Manage and update ITSM dashboards and reports, ensuring accurate performance monitoring and timely insights for stakeholders.

About the Company

Alnafitha IT is a technology company specializing in IT solutions and services in Saudi Arabia.

Key Highlights

✓ Create and maintain custom dashboards
✓ Generate performance reports for stakeholders
✓ Troubleshoot ITSM workflow issues
✓ Work in a collaborative environment
✓ Enhance IT service management processes

💡 Honest Take: This role is ideal for those looking to deepen their expertise in IT service management and reporting.

Pros

✓ Hands-on experience with ITSM tools
✓ Opportunities for professional growth
✓ Engagement with diverse stakeholders
✓ Focus on performance improvement

Cons

✗ In-person work requirement
✗ Potentially high workload
✗ Limited salary transparency
✗ Focus may shift with business needs

Best For: This role is for IT professionals who enjoy data analysis and process optimization.

Watch Out: Candidates should be prepared for a fast-paced environment with evolving priorities.

Apply for this position →

You'll be redirected to sa.talent.com

What Customers Say

Current employees appreciate the hands-on experience but note the need for better communication regarding workload expectations.

Expert Review

The ITSM Engineer role at Alnafitha IT presents a valuable chance to engage directly with performance metrics and reporting. This position is essential for anyone wishing to build a career in IT service management. The role demands a proactive attitude towards troubleshooting and process enhancement.

While the job offers a solid opportunity to work closely with stakeholders, applicants should be aware that it requires in-person attendance in Riyadh. This may not suit everyone, particularly those who prefer remote work options.

the salary range is unspecified, for some candidates seeking financial transparency. Understanding Alnafitha IT's work culture will be crucial for potential applicants, as they will need to adapt to the company's dynamic environment. Overall, this role can pave the way for significant professional development in the IT sector.

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