Campus Security & Customer Service Officer

Downer

Join Downer as a Campus Support Officer at a prominent university in Burwood, focusing on safety and excellent customer service.

Last checked on May 30, 2026. We may earn a commission when you click through.

A solid opportunity for individuals with security qualifications seeking a customer-facing role in a dynamic environment.

✓ Stable employment at a reputable institution ✓ Opportunity to make a positive impact on campus ✓ Day and night shifts available for flexibility

Campus Security & Customer Service Officer

Downer

Updated 11 days ago

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New South Wales

A solid opportunity for individuals with security qualifications seeking a customer-facing role in a dynamic environment.

About this role

Join Downer as a Campus Support Officer at a prominent university in Burwood, focusing on safety and excellent customer service.

About the Company

Downer is a leading provider of integrated services in Australia and New Zealand, renowned for its commitment to safety and customer satisfaction.

Key Highlights

✓ 24/7 campus security and support role
✓ Requires VIC Security Licence and First Aid certification
✓ Opportunity to work in a prestigious university environment
✓ Focus on community safety and exceptional service

💡 Honest Take: This position is ideal for those passionate about safety and service, but may require a high level of vigilance and responsiveness.

Pros

✓ Stable employment at a reputable institution
✓ Opportunity to make a positive impact on campus
✓ Day and night shifts available for flexibility

Cons

✗ Potentially high-stress environment
✗ Requires constant vigilance and alertness
✗ Shift work may disrupt personal schedules

Best For: This role is designed for those who thrive in safety-focused environments and have the necessary qualifications.

Watch Out: Be prepared for the demands of shift work and the responsibilities that come with ensuring campus safety.

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What Customers Say

Employees appreciate the supportive environment but note the challenges of shift work and high-stress scenarios.

Expert Review

In the role of Campus Support Officer at Downer, employees are tasked with upholding safety on a busy university campus. The position requires a VIC Security Licence and First Aid certification, making it essential for candidates to be well-prepared for emergency situations. The role is about security; it involves delivering exceptional customer service to students and staff alike.

This job provides 24/7 support, meaning flexibility in work hours, which can be a double-edged sword. While it allows for a work-life balance, the demands of irregular hours can impact personal life. Candidates should be aware that the role may involve high-stress situations, especially during emergencies or campus events.

Downer is known for its commitment to employee support and development, providing training opportunities to enhance skills in security and customer service. According to their site, employees are encouraged to engage with the community, making this position rewarding for those who take pride in their work. The environment is dynamic, with the chance to interact with diverse groups on campus, contributing to a stimulating work atmosphere.