Active Pooling Team Leader

Concentrix

Seasonal need will run from June-October.Essential Functions/Core Responsibilities.Escalations: TLs shall handle second level escalations.This is when the SME is unable to resolve the query and the customer requests to speak to someone higher.Communication: TL shall ensure that teams are up to date

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Active Pooling Team Leader

Concentrix

Updated 2 months ago
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Cebu City

About this role

Seasonal need will run from June-October.Essential Functions/Core Responsibilities.Escalations: TLs shall handle second level escalations.This is when the SME is unable to resolve the query and the customer requests to speak to someone higher.Communication: TL shall ensure that teams are up to date

About the Company

Concentrix is a global leader in customer experience solutions, providing innovative services to clients across various industries.

Key Highlights

  • Handles second-level escalations for unresolved queries.
  • Ensures effective communication within teams.
  • Seasonal role available from June to October.

💡 Honest Take: The seasonal nature of this position may limit long-term job security, but it offers valuable leadership experience in a reputable company.

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