Job Description SummarySouthern Africa Service Delivery Leader is Responsible for driving customer satisfaction, problem resolution, operation excellence through the coordination of resources and efforts among, and between, multiple GE and internal/external customer project teams. Job DescriptionRoles and Responsibilities Key responsibilities/essential functions include: Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issuesWorking with appropriate internal and external stakeholders to drive operational excellence by facilitating internal communication and ensuring internal processes are leveragedDeveloping knowledge of customer business goals, processes and success measures to act as internal resource of information about the customer (contact information, overall customer temperature, “hot” issues, etc.).Working with the Channel Partners to set up sustainable service delivery structures, resourcing and capacity building to provide corresponding service to indirect customers.Operationalizing the indirect service support teamsPlan, manage and report continuous improvement projects together with the process ownersDeveloping productivity initiatives/projects to reduce cost, improving competitive advantage and managing & coordinating cross functional teams together with suppliers in order to realize productivity projectsPreparing and tracking the action plan showing steps, responsible people, timeline/s, align and ensuring deployment with related stakeholders accordingly, and maintaining actions to be realized to achieve savingsAchieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on a daily basisDeveloping and executing local spare part strategy. Establishing a smart service inventory in line with Global Parts Team’s strategy and ensuring availability of parts in local warehousesOvercoming roadblocks to ensure shipment is made in line with internal and external customers’ requirementsManaging installation and field tool inventory & calibration processOptimizing the utilization of service resources from Field teams, Service center and logistics teamsDriving the digitalization of service delivery processes to customer through MyGEHealthCare Experience. Required Qualifications Bachelor’s DegreeExperience in Operational or Program Management Experience in service, technology or operations, preferably in Healthcare BusinessStrong analytical and quantitative skillsExperience on statistical and/or data management toolsExcellent verbal, written, and communication skillsDemonstrated ability to motivate others and achieve resultsChange agent with strong credibility and influence in the organizationCustomer-focused in defining quality and establishing prioritiesProficient in the soft skills necessary to be an effective program managerProven leadership and effective decision-making capabilitiesAbility to monitor and manage critical path elements of consolidated projectsAbility to make executive level presentations (internal and external)Demonstrated experience in leading multicultural and remote teams Inclusion and Diversity GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Behaviors We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Total Rewards Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-FG1 #LI-Hybrid Additional InformationRelocation Assistance Provided: No