Customer Service Relationship Manager

Carrier Global Corporation

A company is looking for a Customer Service Business Relationship Manager to drive digital initiatives that enhance customer experiences and operational efficiency. Key Responsibilities Partner with Customer Service leadership to translate business objectives into scalable digital solutions Serve as the primary liaison between Customer Service stakeholders and digital delivery teams Lead the intake, prioritization, and execution of Customer Service digital initiatives Required Qualifications Bachelor's Degree 5+ years of experience with CRM and customer service platforms Hands-on experience with customer data and electronic transactions within an SAP environment Proven project management expertise in complex environments Familiarity with Agile, Scrum, or hybrid delivery methodologies

Last checked on May 6, 2026. We may earn a commission when you click through.

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Customer Service Relationship Manager

Carrier Global Corporation

Updated 4 months ago
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Anywhere Remote Full–Time 📅 21 days ago

About this role

A company is looking for a Customer Service Business Relationship Manager to drive digital initiatives that enhance customer experiences and operational efficiency.

Key Responsibilities

Partner with Customer Service leadership to translate business objectives into scalable digital solutions Serve as the primary liaison between Customer Service stakeholders and digital delivery teams Lead the intake, prioritization, and execution of Customer Service digital initiatives

Required Qualifications

Bachelor's Degree 5+ years of experience with CRM and customer service platforms Hands-on experience with customer data and electronic transactions within an SAP environment Proven project management expertise in complex environments Familiarity with Agile, Scrum, or hybrid delivery methodologies

About the Company

Carrier Global Corporation is a leading global provider of innovative HVAC, refrigeration, fire, security, and building automation technologies.

Key Highlights

  • ✓ Drive digital initiatives to enhance customer experiences
  • ✓ Primary liaison between Customer Service and digital teams
  • ✓ Lead prioritisation and execution of digital projects
  • ✓ 5+ years experience with CRM and SAP environments
  • ✓ Remote working opportunity available

💡 Honest Take: This role requires significant experience in CRM systems and project management, making it suitable for seasoned professionals. Interested candidates should visit the official page for more details.

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