Role Description We are looking for a highly experienced, proactive, and operationally disciplined Senior CRM Specialist to support the growth and success of a UK-based business coaching and technology company. This organization is high-energy, fast-growth, and execution-focused, helping thousands of entrepreneurs succeed through systems, support, and scalable solutions. As part of the implementation and support function, you will take ownership of back-end CRM configuration, workflows, and automation to deliver their "Done For You" services — while enabling the UK-based team to focus on high-impact, client-facing work. This is a high-ownership, fast-paced role requiring excellent time management, proactive communication, and the ability to manage multiple concurrent projects without close supervision. Qualifications Bachelor’s degree in Information Technology, Computer Science, Marketing Technology, or related discipline. Minimum 6–8 years of hands-on CRM experience, ideally in SaaS, marketing automation, or agency environments. Mandatory: Strong hands-on experience with Go High Level (applications without this will not be considered). Deep expertise in setup, automation, configuration, and optimization of Go High Level. Strong experience building and refining marketing funnels, workflows, landing pages, and customer journeys. Familiarity with Google Workspace, Zoom, and Zendesk or similar ticketing tools. Excellent written communication skills — clear, professional, and proactive customer updates are essential. Demonstrated ability to work independently in a remote setup while managing multiple deliverables simultaneously. Strong attention to detail, structured problem-solving, and troubleshooting skills. Leadership potential and interest in helping grow and mentor a future offshore team. Cultural alignment with a dynamic, growth-oriented team that values ownership, initiative, and accountability. Requirements Managing high ticket and project volume: Comfortable handling multiple concurrent client builds and requests without dropping communication or quality. Proactive client communication: Regularly provides clear status updates, confirms requirements, and flags risks early — without being chased. Strong calendar and workload discipline: Uses structured time-blocking, prioritization, and task systems to stay on top of competing deadlines. Escalation maturity: Quickly raises blockers or uncertainties to the team rather than working in isolation too long. Working effectively under pressure: Maintains quality, responsiveness, and professionalism in a fast-paced, high-expectation environment. Professional boundary setting: Able to balance client responsiveness with sustainable work practices and proper expectation management. Responsibilities Execute advanced CRM builds based on customer requirements submitted via ticketing or internal briefs. Implement and customize sales funnels, automations, landing pages, and related marketing flows within Go High Level. Ensure builds are accurate, scalable, and aligned with client objectives. Troubleshoot and resolve technical CRM issues efficiently. Provide timely, proactive updates to customers via Zendesk. Confirm client requirements clearly before executing builds to avoid misalignment. Maintain strong SLA adherence across tickets and projects. Ensure no client communication is left without response within agreed timeframes. Flag risks, delays, or scope concerns early to internal stakeholders. Manage multiple concurrent projects using structured calendar and task planning. Batch and prioritize work effectively to meet deadlines and SLAs. Maintain clear visibility of workload and proactively communicate capacity risks. Protect work quality while operating in a high-volume environment. Collaborate closely with the UK onboarding and support teams. Ensure smooth handoffs and accurate implementation of client requirements. Support continuous improvement of processes and documentation. Deliver consistent, high-quality builds supporting growing customer volumes (150+ onboardings/month environment). Take full ownership of assigned accounts and implementations. Maintain strong attention to detail even under time pressure. Serve as a trusted senior support to UK stakeholders. Over time, assist in training and mentoring additional offshore team members. Contribute to building a scalable offshore delivery model. Benefits Genuinely caring Leadership Team Competitive salary package Company-provided full set-up for desktop/laptop with a back-up internet HMO on the first day of hire 15 Vacation Leaves and 5 Sick Leaves Annual Performance Reviews Unlimited Employee Referral Incentives Employee Loan Facilities Social Clubs and Interest Workshops Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, and Premium Pays