Customer Service Officer
Hispanic Alliance for Career Enhancement
Minimum of 1‑2 years customer service experience preferred. In this frontline role, you will support customers as they lodge insurance claims, providing calm, compassionate and professional service when it matters most. Customer Service Officer –...
Last checked on May 14, 2026. We may earn a commission when you click through.
If you're looking to gain customer service experience in a supportive setting, this could be a good fit.
Customer Service Officer
Hispanic Alliance for Career Enhancement
Updated 5 hours agoYou'll be redirected to au.talent.com
If you're looking to gain customer service experience in a supportive setting, this could be a good fit.
About this role
The Hispanic Alliance for Career Enhancement focuses on empowering individuals through career development and support services.
About the Company
Hispanic Alliance for Career Enhancement focuses on empowering individuals through career development and support.
Key Highlights
- ✓ Fixed term position for 13 months
- ✓ Frontline customer support for insurance claims
- ✓ Calm and compassionate service
- ✓ Entry-level experience welcome
- ✓ Located in Wollongong
💡 Honest Take: This role suits those who thrive in high-pressure environments, but may not be ideal for those seeking permanent employment.
Pros
- ✓ Good opportunity for entry-level service experience
- ✓ Supportive work environment
- ✓ Fixed-term contract provides stability for a year
Cons
- ✗ Temporary role with no long-term guarantee
- ✗ Not suited for those seeking permanent jobs
- ✗ May involve dealing with upset customers frequently
Best For: Ideal for those who are compassionate and can handle emotional situations calmly.
Watch Out: Expect a challenging environment as you'll be handling insurance claims, which can be stressful.
You'll be redirected to au.talent.com
What Customers Say
Employees appreciate the support from management but note the emotional toll of handling claims.
Expert Review
This fixed-term position as a Customer Service Officer requires 1-2 years of experience in customer service. You'll support clients lodging insurance claims and need to maintain composure in tough situations. If you enjoy helping others, this role might be rewarding.
The 13-month contract provides a good amount of time for personal and professional growth. However, potential applicants should note that this is not a permanent position, which may deter those looking for long-term employment.
Located in Wollongong, the role offers an entry point into the customer service sector. You’ll be part of a supportive environment, but be prepared for the emotional challenges that come with the territory. Frequent interactions with distressed customers require resilience and compassion.
According to the company's page, this opportunity is suitable for those wanting to build their skills, but it may not appeal to those who prefer stability or less stressful interactions. Overall, it's a great way to gain experience, but weigh the temporary nature of the role before applying.
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