Customer Service and Reservations Agent

Kiwi Collection

*OVERVIEW** Kiwi Collection is currently looking to add a Customer Service and Reservations agent to our team. Our ideal candidate will have exceptional customer service skills, excellent attention to detail and strong multi-tasking skills. This position will be mainly home-based and will be required to work mostly PM shifts from 3:30pm to 12:00am. *RESPONSIBILITIES** · Handle incoming calls and e-mails. · Provide exceptional customer service with a primary focus on the success of our clients experience Answers inquiries by clarifying desired information; researching, locating, and providing information. · Takes ownership over client inquires, can work independently to achieve needed results · Act as a support agent to other Concierge offices worldwide · Provide clients with product and service information · Manages all requests that come in during a shift and follows up when required · Troubleshoot and resolve incoming issues/complaints · Supportive of marketing initiatives, campaigns and featured properties · Respectful of all current and future hotel relationships · Quality assure all incoming reservations and communicate any special requests to hotels Job Types: Full-time, Part-time Pay: $18.00-$24.00 per hour Expected hours: 40 per week Benefits Extended health carePaid time offWork from home Experience Luxury Hotel Reservations: 2 years (required) Work Location: Hybrid remote in Vancouver, BC V6C 1S4

Last checked on May 13, 2026. We may earn a commission when you click through.

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Customer Service and Reservations Agent

Kiwi Collection

Updated 3 months ago

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Vancouver Hybrid 37.4k–46.8k Part-Time

About this role

*RESPONSIBILITIES** · Handle incoming calls and e-mails. · Provide exceptional customer service with a primary focus on the success of our clients experience

Answers inquiries by clarifying desired information; researching, locating, and providing information. · Takes ownership over client inquires, can work independently to achieve needed results · Act as a support agent to other Concierge offices worldwide

· Provide clients with product and service information

· Manages all requests that come in during a shift and follows up when required

· Troubleshoot and resolve incoming issues/complaints

· Supportive of marketing initiatives, campaigns and featured properties

· Respectful of all current and future hotel relationships

· Quality assure all incoming reservations and communicate any special requests to hotels

Job Types: Full-time, Part-time Pay: $18.00-$24.00 per hour Expected hours: 40 per week Benefits Extended health carePaid time offWork from home Experience Luxury Hotel Reservations: 2 years (required) Work Location: Hybrid remote in Vancouver, BC V6C 1S4

About the Company

Kiwi Collection specializes in providing a curated selection of luxury hotels and resorts around the world, focusing on enhancing the customer experience.

Key Highlights

✓ Primarily home-based position with flexible PM shifts
✓ Salary range of $37,440 to $46,800 CAD per year
✓ Responsibilities include handling calls and emails, and supporting global Concierge offices
✓ Offers benefits such as extended health care and paid time off

💡 Honest Take: While this role provides a good opportunity for those with strong customer service skills, the late shifts may not suit everyone. The remote nature is a plus for work-life balance.

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