Senior Customer Service Ops Lead - Remote

Pearl

A direct-to-consumer wellness company is seeking a Senior Customer Service Operations Manager. This role involves managing and scaling customer support operations, implementing processes to enhance efficiency, and collaborating with teams to...

Last checked on April 27, 2026. We may earn a commission when you click through.

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Senior Customer Service Ops Lead - Remote

Pearl

Updated 16 days ago
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Cape Town Remote 400 – 500 Full–Time

About this role

Pearl is a direct-to-consumer wellness company focused on enhancing customer experience through innovative solutions.

About the Company

Pearl is a direct-to-consumer wellness company focused on providing top-notch support to its customers.

Key Highlights

  • Manage and scale customer support operations effectively.
  • Implement processes to boost efficiency in service delivery.
  • Collaborate with teams to gather and act on customer insights.
  • Ideal for candidates with e-commerce support experience.
  • Fully remote work with competitive salary package.

💡 Honest Take: This role is great for those with solid e-commerce experience, but be ready for the fast pace of a startup. The salary range is decent, but you’ll need to hit the ground running.

Apply for this position

You'll be redirected to adzuna.co.za

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