Faircape Health Institute is a leader in sub-acute rehabilitation and long-term care, grounded in clinical excellence, innovation, and a strong foundation in the science of recovery. Our approach is firmly rooted in data-driven, evidence-based practices, ensuring that every aspect of care is informed by the latest clinical research and best-practice methodologies. As an institute, we are committed to continuous learning, advanced clinical thinking, and delivering the highest standard of care. Our services are structured into dedicated divisions of excellence, enabling patients to benefit from highly skilled healthcare professionals with specialised expertise, supported by modern technology and proven therapeutic approaches. We are looking for an organised, skilled, and dynamic Senior Practice Administrator. This position is based at Tokai Estate, with oversight of our medical operations and doctors across both Tokai Estate and Faircape Health Institute in Somerset West (Heritage Manor), supporting a team of approximately 10 medical practitioners across the facilities. . This role plays a key part in ensuring operational efficiency, accurate billing processes, and a well-coordinated medical team environment, supporting both patient experience and the overall performance of the facility. If you thrive in a dynamic and rewarding team environment, this position is for you. We are committed to continuous staff development, and maintain the highest standards of patient care. Why Join Us? At Faircape Health, we create an environment where healthcare professionals are supported, structured, and able to focus on delivering quality patient care. Above market related salaries - As we pay for excellence Quarterly performance bonuses - Recognising and rewarding your contribution and impact. Long service leave - Acknowledging your commitment over time Work in a well-supported clinical environment - Our facilities are designed to support both patients and staff, with strong administrative, operational, and multidisciplinary backing in place. Be part of a collaborative MDT team - Work alongside experienced doctors, nurses, physiotherapists, occupational therapists, and allied professionals, all aligned to achieve the best patient outcomes. Structured and organised working environment - We prioritise clear processes, defined roles, and strong operational support, allowing you to work efficiently without unnecessary admin pressure. Opportunities for growth and development - We are committed to continuous learning, offering exposure to training, development, and evolving healthcare practices. Key Responsibilities: Manage and oversee the day-to-day operations of the medical practice, ensuring all functions run efficiently and in line with established processes Manage the medical officers shift rotations, on-call hours, and time-off requests, considering doctors’ preferences, contract requirement, workload, and specialty requirements to ensure coverage across all services Ensure effective coordination and communication between medical officers, nursing staff, allied teams, and administration to support aligned and efficient service delivery Drive operational efficiency within the practice by identifying and improving workflows and administrative processes to enhance patient experience and doctor productivity Oversee and manage the billing function, ensuring appropriate processes, controls, and standards are in place for accurate clinical coding, submissions, and revenue optimisation Monitor the billing workflow, working closely with the medical officers and the administrative team to ensure accuracy, resolve queries, and minimise rejections or revenue leakage Oversee the resolution of billing rejections, medical aid queries, and outstanding accounts, ensuring timely follow-up and minimal revenue loss Monitor daily operational workflows, including admissions, discharges, and patient activity, ensuring all required documentation, summaries, and processes are completed Maintain and update operational trackers and reports (including billing, FIM/FAM, doctor activity, and payments), ensuring all information is accurate and up to date Address patient inquiries, feedback, and complaints in a professional and timely manner Collaborate with management to support business growth and strategic goals Provide reporting and insights on billing trends, doctor utilisation, and operational performance to support management decision-making Ensure patient files on t