Registered Nurse – Telephone Triage (Hybrid / Flexible, Limerick) Looking for a nursing role with flexibility, strong support, and real work–life balance? Shannondoc is recruiting Registered Nurses to join our Telephone Triage team in Limerick, working in a hybrid model following on-site training. Reporting to: Clinical Nurse Lead/ Clinical Quality & Nurse Manager Contract: 16 or 19-hour permanent contracts available (after probation) Weekend only contracts (Fri-Sat-Sun) Evening, overnight, weekend & public holiday shifts Short working week Flexibility required. Location: Shannondoc Central Call Centre, St. Camillus Hospital, Limerick Hybrid working model (Work from home) following completion of training. Pay & Benefits: Paid fortnightly (hourly rate) 35 days annual leave pro rata (inclusive of public holidays) Paid lunch breaks Sick Pay Scheme Paid maternity & paternity leave Cycle to Work Scheme Free on-site parking Fully paid training & induction Career progression opportunities Supportive clinical leadership team Employee Assistance Programme About the Role As a Telephone Triage Nurse, you will: Interacting with patients over the phone, the nurse will use clinical software together with professional judgement and training to assess patient symptoms. Practice in accordance with and have a good working knowledge of all ShannonDoc policies, procedures, and guidelines. Maintain nursing records and documentation to a high standard. Provide treatment, advice, or direction, based on the protocols, guidelines, and clinical software provided by the company. Liaise with all other members of the multidisciplinary team when required. Ascertain the urgency of the patient’s medical need at the time of the call and direct them to the most suitable level of medical care (GP, ED, ambulance, Nurse advice). Maintain patient safety. Provide nursing care in accordance with NMBI Code of Professional Conduct and scope of practice framework. Engage in continuous professional development. Essential Requirements NMBI Registered General Nurse (RGN) Minimum 3 years post-registration experience Strong clinical judgement and confidence in decision-making Experience in one or more of the following areas is desirable: Emergency / Acute Care Paediatrics Practice Nursing Obstetrics Mental Health (If you have relevant experience outside these areas, we still encourage you to apply.) Qualifications/Skills: Basic IT skills required. Knowledge of Microsoft Office, desirable. Excellent Communication Skills inclusive of written and verbal communication. Proactive with good initiative. Friendly, courteous and professional manner. Professional Phone etiquette. Strong Organisational skills and efficient time management. Ability to work independently and as part of a team Strong awareness of confidentiality and data protection Training Comprehensive on-site training programme provided in the Shannondoc Call Centre, Limerick Ongoing clinical support and mentorship Job Type: Part-time Expected hours: 16.0 – 19.0 per week Benefits: Bike to work scheme Employee assistance program On-site parking Sick pay Ability to commute/relocate: Limerick, County Limerick: reliably commute or plan to relocate before starting work (preferred) Application question(s): Do you have experience in any of the following disciplines: *Accident and Emergency Paediatrics Practice Nursing Obstetrics *Mental Health Are you 3 years + post qualified with a registered General Nurse qualification? Are you able to work Out-of-hours shifts, Day Shifts, Red-Eye Shifts, evenings, weekends, and bank holidays? Education: Bachelor's (preferred) Experience: General Nursing: 3 years (required) Language: English proficiently (required) Licence/Certification: NMBI in General Nursing (required) Work Location: Hybrid remote in Limerick, CO. Limerick