IT Support Technician

Recruite Agency

A managed IT services company in Polokwane, Limpopo is seeking a IT Support Technician to provide frontline technical support to a variety of clients. You will log, troubleshoot, and resolve technical issues, manage the helpdesk ticketing queue, set up hardware and software, and ensure excellent service delivery. Strong problem-solving and communication skills are essential. Responsibilities Receive, log, and categorise support requests from end users via phone, email, and the IT service management system. Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels. Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks. Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information. Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system. Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests. Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications. Requirements Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management. For field support roles, a valid driver's licence and own reliable transport are essential. Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications. Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms. CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous. Qualifications Diploma in Information Technology

Last checked on May 16, 2026. We may earn a commission when you click through.

The role provides a solid entry point into the IT field, especially for problem solvers with good communication skills.

✓ Entry-level position for fresh graduates ✓ Hands-on experience with various technologies ✓ Flexible part-time work arrangement

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IT Support Technician

Recruite Agency

Updated 3 months ago

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You'll be redirected to za.jooble.org

Polokwane Part-Time

The role provides a solid entry point into the IT field, especially for problem solvers with good communication skills.

About this role

Responsibilities Receive, log, and categorise support requests from end users via phone, email, and the IT service management system. Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels. Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.

Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information. Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system. Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.

Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.

Requirements Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management. For field support roles, a valid driver's licence and own reliable transport are essential. Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.

Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms. CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.

Qualifications Diploma in Information Technology

About the Company

Recruite Agency is a managed IT services company based in Polokwane, Limpopo, providing technical support to various clients.

Key Highlights

✓ Frontline technical support for diverse clients
✓ Troubleshooting hardware and software issues
✓ Management of helpdesk ticketing queue
✓ Setting up new computer equipment
✓ Excellent service delivery emphasis

💡 Honest Take: This position is ideal for those looking to start their career in IT support, but may not offer extensive growth opportunities.

Pros

✓ Entry-level position for fresh graduates
✓ Hands-on experience with various technologies
✓ Flexible part-time work arrangement
✓ Opportunity to work in a supportive environment
✓ Develop critical troubleshooting skills

Cons

✗ Limited growth potential within the company
✗ Part-time hours may not provide stable income
✗ Potentially high-pressure environment during peak times
✗ Basic pay compared to industry standards
✗ Requires a strong commitment to customer service

Best For: Ideal for recent graduates or those seeking a flexible part-time job in the IT sector.

Watch Out: Candidates should be prepared for a fast-paced environment and possible high volumes of support requests.

Apply for this position →

You'll be redirected to za.jooble.org

Expert Review

The role of IT Support Technician at Recruite Agency offers a valuable opportunity for entry-level candidates to gain experience in IT. With a salary of R 16,930 per month, the position requires strong problem-solving and communication skills. Candidates will be responsible for troubleshooting hardware and software issues, managing support requests, and setting up new computer equipment.

While the role is part-time, it provides hands-on experience with various technologies, making it appealing for those entering the tech field. However, potential applicants should note that the part-time nature may lead to inconsistent income and limited career advancement opportunities. Strong customer service skills are essential due to the nature of the job.

In summary, this position serves as a great starting point for individuals eager to develop their IT skills and gain real-world experience. According to the job listing on Jooble, candidates will also benefit from a supportive team environment, which can be crucial for learning and growth.