We are hiring enthusiastic and empathetic Customer Service Representatives to join our contact centre in Kimberley. You will handle inbound calls, resolve customer inquiries, and ensure every interaction reflects our commitment to service excellence and customer satisfaction. Responsibilities Accurately log all customer interactions, inquiries, and resolutions in the customer relationship management system. Maintain up-to-date knowledge of products, services, promotions, and company policies to provide accurate information. Address customer complaints and concerns with empathy, patience, and a focus on first-call resolution. Meet or exceed key performance indicators including call handling time, customer satisfaction scores, and quality assurance ratings. Support outbound calling campaigns for customer retention, satisfaction surveys, and promotional activities. Handle a high volume of inbound customer calls professionally, efficiently, and in accordance with quality standards. Requirements Proficiency in using computer systems, including CRM software and Microsoft Office applications. Strong problem-solving abilities and the patience to handle difficult or irate customers calmly. Ability to multitask by talking, typing, and navigating systems simultaneously. High school diploma or equivalent qualification; a diploma or degree in a related field is advantageous. Previous experience in a customer service or contact centre environment is preferred but not essential. Qualifications Relevant experience in a call centre or customer support environment.