Customer Service Clerk

Hays Travel

Join Hays Travel, the UK's largest independent travel agency, as a Customer Service Clerk and help provide quality holidays and exceptional customer service.

Last checked on June 26, 2026. We may earn a commission when you click through.

Hays Travel offers a solid opportunity for aspiring customer service professionals in the travel sector.

✓ Established company with a strong reputation ✓ Diverse range of holiday products ✓ Collaborative work environment

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Customer Service Clerk

Hays Travel

Updated 1 month ago

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Sunderland Internship

Hays Travel offers a solid opportunity for aspiring customer service professionals in the travel sector.

About this role

Join Hays Travel, the UK's largest independent travel agency, as a Customer Service Clerk and help provide quality holidays and exceptional customer service.

About the Company

Hays Travel has over 40 years of experience in the travel industry, focusing on quality holidays and outstanding customer service.

Key Highlights

✓ Work with leading travel suppliers
✓ Join a supportive team in a growing company
✓ Opportunities for career advancement
✓ Engage with customers to create memorable experiences
✓ Flexible working options available

💡 Honest Take: This role is ideal for those passionate about travel and customer service, though it may not suit individuals seeking remote work.

Pros

✓ Established company with a strong reputation
✓ Diverse range of holiday products
✓ Collaborative work environment
✓ Opportunities for professional growth
✓ Access to travel perks and discounts

Cons

✗ Not a remote position
✗ May require weekend work
✗ Fast-paced environment can be demanding
✗ Entry-level salary details not provided
✗ Limited flexibility in scheduling

Best For: Perfect for those who enjoy helping others and have a passion for travel.

Watch Out: Be prepared for a dynamic work environment that can be challenging during peak travel seasons.

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What Customers Say

Workers appreciate the supportive team environment and the opportunities for growth, though some mention the demanding nature of the job.

Expert Review

The role of Customer Service Clerk at Hays Travel offers a unique chance to engage with customers and assist them in planning their dream holidays. With over 460 branches across the UK, Hays Travel prides itself on its commitment to quality and customer satisfaction.

This position provides the opportunity to collaborate with leading travel suppliers, allowing employees to offer a diverse range of holiday options, from package deals to bespoke itineraries. It's a great fit for those eager to learn and develop within the travel industry.

However, candidates should be aware that this role is not remote and may require working weekends. The fast-paced nature of the job can lead to a demanding work environment, especially during peak seasons.

According to Hays Travel's official page, employees benefit from a supportive team atmosphere that encourages professional growth. This makes it an appealing opportunity for those entering the field, despite the potential challenges.

if you are passionate about travel and enjoy working with the public, this Customer Service Clerk position at Hays Travel could be a worthwhile stepping stone in your career.