Senior Contact Center Operations Lead

Top Recruitment (Pty) Ltd

Top Recruitment is looking for a Senior Contact Center Operations Lead to manage a customer-focused team and ensure performance aligns with KPIs in Durban.

Last checked on June 7, 2026. We may earn a commission when you click through.

A solid opportunity for those looking to advance their career in call centre operations with a reputable company.

✓ Strong emphasis on customer service excellence ✓ Opportunities for professional growth ✓ Competitive salary based on experience

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Senior Contact Center Operations Lead

Top Recruitment (Pty) Ltd

Updated 2 months ago

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Durban Full–Time

A solid opportunity for those looking to advance their career in call centre operations with a reputable company.

About this role

Top Recruitment is looking for a Senior Contact Center Operations Lead to manage a customer-focused team and ensure performance aligns with KPIs in Durban.

About the Company

Top Recruitment (Pty) Ltd specializes in connecting skilled professionals with leading companies across South Africa.

Key Highlights

✓ Leading a customer-focused team
✓ Managing call center performance
✓ Ensuring adherence to KPIs
✓ Continuous improvement in service
✓ Competitive salary range of R20,000 to R30,000

💡 Honest Take: This role is ideal for experienced leaders in call centre management who thrive in a fast-paced environment.

Pros

✓ Strong emphasis on customer service excellence
✓ Opportunities for professional growth
✓ Competitive salary based on experience
✓ Dynamic work environment

Cons

✗ Requires significant prior experience
✗ High pressure to meet KPIs
✗ Not suitable for entry-level candidates
✗ On-site role with no remote options

Best For: Ideal for candidates with a strong background in call centre management and leadership skills.

Watch Out: Candidates should be prepared for a demanding role focused on performance metrics.

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What Customers Say

Employees appreciate the focus on customer service and the opportunities for growth within the company.

Expert Review

The Senior Contact Center Operations Lead position at Top Recruitment demands a strong leader with a minimum of five years in call centre management. Adherence to KPIs will be critical, as the role involves managing performance metrics that directly impact customer satisfaction.

With a competitive monthly salary ranging from R20,000 to R30,000, negotiable based on qualifications, this position offers a valuable opportunity for experienced professionals. Candidates should be aware that the job is on-site in Durban, meaning no remote work flexibility is available.

This role is not suited for those without a solid background in customer service leadership. The focus on continuous improvement and high-pressure environment may pose challenges for those less experienced in managing call centre dynamics. For those who thrive on delivering excellent service and driving team performance, it can be a rewarding career move.