Company Description Sunlightsol Technologies, founded in 2016, is a global provider of digital innovation and business growth solutions. Specializing in Software Development, Web & App Development, and Customer Support & BPO services, Sunlightsol empowers businesses with end-to-end technology and operational support. With a team of over 60 experts located across India, the US, UK, Canada, and Australia, we deliver scalable and reliable solutions tailored to our clients' needs. By combining agile development and KPI-driven support, we ensure measurable results in a competitive marketplace. Our mission is to help businesses thrive by providing innovative, efficient, and scalable digital and operational solutions. Role Description This is a full-time remote role for a Customer Support Supervisor. The Customer Support Supervisor will lead and oversee the customer support team to ensure high-quality service delivery. Responsibilities include monitoring team performance, providing feedback and training, analyzing customer interactions to identify trends, addressing customer concerns, and ensuring customer satisfaction. The role requires maintaining operational efficiency and adherence to performance metrics while fostering a positive and supportive team environment. Qualifications Strong Supervisory Skills, including team management, coaching, and performance monitoring. Proven experience in Customer Support with a focus on ensuring high-quality interactions and resolving customer queries effectively. Excellent Analytical Skills to identify trends, monitor metrics, and implement data-driven improvements. Ability to maintain Customer Satisfaction by addressing concerns, resolving issues efficiently, and fostering positive experiences. Exceptional Communication skills, both verbal and written, to effectively lead a team and interact with customers and stakeholders. Proficiency in using customer support tools and technology is preferred. Experience in a BPO or customer service environment is a plus. Bachelor’s degree in business administration, Communication, or a related field is preferred.