Customer Care Advisor

Dwr Cymru Cyf

Join Dwr Cymru Cyf as a Customer Care Advisor, where you'll provide exceptional service and manage complex operational issues for customers.

Last checked on June 11, 2026. We may earn a commission when you click through.

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For individuals looking to make a significant impact in customer service, this position at Dwr Cymru Cyf presents a valuable opportunity.

✓ Supportive team environment. ✓ Opportunities for career advancement. ✓ Direct impact on customer satisfaction.

Customer Care Advisor

Dwr Cymru Cyf

Updated 5 days ago
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Cardiff

For individuals looking to make a significant impact in customer service, this position at Dwr Cymru Cyf presents a valuable opportunity.

About this role

Join Dwr Cymru Cyf as a Customer Care Advisor, where you'll provide exceptional service and manage complex operational issues for customers.

About the Company

Dwr Cymru Cyf is a leading water and sewage company in Wales, focused on delivering high-quality customer service.

Key Highlights

  • ✓ Handle complex customer issues effectively.
  • ✓ Be part of a dedicated customer service team.
  • ✓ Opportunity for professional growth within the company.
  • ✓ Engage with a diverse customer base.

💡 Honest Take: This role requires strong problem-solving skills and resilience, making it ideal for those with a passion for customer satisfaction.

Pros

  • ✓ Supportive team environment.
  • ✓ Opportunities for career advancement.
  • ✓ Direct impact on customer satisfaction.

Cons

  • ✗ May involve handling challenging customer interactions.
  • ✗ Not suitable for those seeking remote work.
  • ✗ Complex issues can be stressful.

Best For: Ideal for those with experience in customer service looking to further their career in a reputable organisation.

Watch Out: Be prepared for the emotional demands of dealing with complex customer issues regularly.

Apply for this position →

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What Customers Say

Employees appreciate the supportive team atmosphere but note the emotional toll of managing difficult customer interactions.

Expert Review

The Customer Care Advisor position at Dwr Cymru Cyf offers a unique chance to engage with customers facing operational challenges. Employees will be expected to manage these situations with care and efficiency, ensuring a high level of satisfaction.

This role is particularly rewarding for those passionate about customer service. Team members will find support in a collaborative environment, yet should be ready for the challenges that come with handling complex issues.

Dwr Cymru Cyf's commitment to employee development can offer significant growth opportunities, making this role attractive for career-minded individuals. The company values its staff and encourages professional advancement.

Potential candidates should note that this position is not remote, and the office is located in Cardiff. This may limit applicants who prefer flexible work arrangements. Overall, the role promises satisfaction for those who thrive in dynamic settings and enjoy making a difference in customers' lives.

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