Online Customer Service & Loyalty Line Advisor

Brown Thomas

Join Brown Thomas as an Online Customer Service & Loyalty Line Advisor, managing online order reviews and supporting customer inquiries.

Last checked on September 19, 2026. We may earn a commission when you click through.

✓ Opportunity to work for a prestigious brand ✓ Gain experience in customer service ✓ Full-time hours during the seasonal period

Online Customer Service & Loyalty Line Advisor

Brown Thomas

Updated 9 hours ago

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Dublin Full Time

This position is thrive in fast-paced environments and enjoy customer interaction. However, potential candidates should be prepared for busy periods, especially during the holiday season.

About this role

Join Brown Thomas as an Online Customer Service & Loyalty Line Advisor, managing online order reviews and supporting customer inquiries.

About the Company

Brown Thomas is a prestigious Irish department store known for luxury goods and exceptional customer service.

Key Highlights

✓ Full-time seasonal position
✓ Conduct online order reviews and fraud checks
✓ Support the online gift card team
✓ Collaborate with Customer Service & Switchboard team

💡 Honest Take: While the role offers exposure to high-end retail, the workload can be intense during peak seasons. It’s crucial to stay organised and proactive to manage customer expectations effectively.

Pros

✓ Opportunity to work for a prestigious brand
✓ Gain experience in customer service
✓ Full-time hours during the seasonal period

Cons

✗ Seasonal role may not provide job security
✗ Intense workload during peak times
✗ No salary information disclosed

Best For: This position suits those looking to build experience in a high-end retail environment, particularly students or those seeking seasonal work.

Watch Out: The absence of disclosed salary may be a concern for some applicants who prefer transparency in compensation.

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You'll be redirected to ie.talent.com

What Customers Say

Workers appreciate the brand's reputation but mention the intense workload during busy periods.

Expert Review

This role at Brown Thomas offers engage with customers in a luxury retail setting. Expect a busy atmosphere, especially around holidays when order volumes increase. The job requires keen attention to detail for fraud checks and managing dated orders, which can be demanding.

Strong organisational skills are a must to navigate the fast pace and customer inquiries effectively. While this position provides valuable customer service experience, the seasonal nature may not suit those looking for long-term employment. Be prepared for a that may require quick thinking and adaptability.

For more details, visit the official job listing on Talent.com.