IT Support Lead

TechHeads

TechHeads is looking for an IT Support Lead to oversee the service desk in a hybrid work environment, focusing on technical support and stakeholder engagement.

Last checked on June 12, 2026. We may earn a commission when you click through.

✓ Excellent work-life balance ✓ Employee-focused company culture ✓ Autonomy in daily tasks

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IT Support Lead

TechHeads

Updated 3 months ago

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Ireland Hybrid €60–€80/yr Full-Time

For IT professionals looking to step into a leadership role, this position at TechHeads presents a promising opportunity.

About this role

TechHeads is looking for an IT Support Lead to oversee the service desk in a hybrid work environment, focusing on technical support and stakeholder engagement.

About the Company

TechHeads is a Dublin-based company dedicated to employee welfare and innovative IT solutions.

Key Highlights

✓ Lead the service desk function
✓ Hybrid work model with 2-3 days onsite
✓ Focus on SLA performance and process improvement
✓ Engage with stakeholders across the business

💡 Honest Take: This role offers a solid balance of leadership and technical responsibilities, ideal for those seeking growth in a supportive environment.

Pros

✓ Excellent work-life balance
✓ Employee-focused company culture
✓ Autonomy in daily tasks
✓ Competitive salary range of €60K–€80K

Cons

✗ Role recently taken offline, check availability
✗ Onsite requirements may not suit all remote workers
✗ Potential for high-pressure situations in service desk management

Best For: Ideal for someone who enjoys technical challenges and stakeholder interaction in an employee-centric company.

Watch Out: Be mindful that the role may involve stress from managing service desk operations during peak times.

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What Customers Say

Employees appreciate the supportive work culture and flexibility, though some point out the pressure of managing service desk demands.

Expert Review

Leading the service desk function at TechHeads provides influence key IT operations in a vibrant company. With a salary range of €60K to €80K, candidates can expect competitive compensation for their expertise. Hybrid working arrangements offer flexibility, making it suitable for those valuing work-life balance.

TechHeads prioritises employee welfare, which is evident in their commitment to support hybrid working. This allows for a blend of remote flexibility and necessary onsite interaction, fostering collaboration without compromising personal time.

The role demands a proactive approach to SLA performance and process improvement, appealing to those who thrive in fast-paced environments. Candidates should be prepared to engage with various stakeholders, which can be a rewarding aspect for those who enjoy interpersonal communication.

While the position is attractive, the recent offline status indicates potential uncertainty in availability, so interested applicants should act quickly. The company’s culture is geared towards supporting employees, sound choice for those seeking growth in IT leadership.