Customer Service Advisor - Clonakilty
Capita
Join a dedicated team as a Customer Service Advisor in Clonakilty, focusing on customer needs while meeting service SLAs and KPIs.
Last checked on June 25, 2026. We may earn a commission when you click through.
A solid opportunity for customer service enthusiasts in Cork, offering a chance to develop skills in a professional setting.
Customer Service Advisor - Clonakilty
Capita
Updated 2 months agoYou'll be redirected to ie.talent.com
A solid opportunity for customer service enthusiasts in Cork, offering a chance to develop skills in a professional setting.
About this role
Join a dedicated team as a Customer Service Advisor in Clonakilty, focusing on customer needs while meeting service SLAs and KPIs.
About the Company
Capita is a leading provider of business process management and outsourcing services.
Key Highlights
- ✓ Work in a supportive team environment
- ✓ Focus on customer satisfaction
- ✓ Utilise multiple systems for service delivery
- ✓ Meet stringent service level agreements
💡 Honest Take: This role is ideal for individuals who thrive in structured environments and enjoy helping others, but may not suit those seeking flexibility.
Pros
- ✓ Strong team culture
- ✓ Emphasis on customer care
- ✓ Skill development opportunities
- ✓ Stable work environment
Cons
- ✗ Limited remote work options
- ✗ Potentially high-pressure environment
- ✗ May require shift work
Best For: Ideal for individuals passionate about customer service and looking to grow in a reputable company.
Watch Out: Be prepared for performance targets that may add pressure to your daily tasks.
You'll be redirected to ie.talent.com
What Customers Say
Employees appreciate the team culture but note the pressure to meet performance goals.
Expert Review
This position as a Customer Service Advisor at Capita in Clonakilty offers a unique chance to engage with diverse customer queries. With a focus on meeting SLAs and KPIs, the role is structured, requiring a commitment to service excellence. The team environment is supportive, fostering collaboration among colleagues.
While the role promises growth opportunities, potential candidates should be aware of the high-pressure expectations that come with meeting performance targets. Flexibility is limited, with the role requiring adherence to set schedules. Those who prefer a more adaptable work-life balance may find this challenging.
Overall, this position represents a solid opportunity for anyone looking to enhance their customer service skills within a prominent company like Capita. As noted on their official site, the emphasis on customer satisfaction is paramount, fulfilling role for dedicated professionals.
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