We are hiring enthusiastic and empathetic Customer Service Representatives to join our contact centre in Polokwane. You will handle inbound calls, resolve customer inquiries, and ensure every interaction reflects our commitment to service excellence and customer satisfaction. Responsibilities Process orders, returns, refunds, and account changes in accordance with established procedures. Handle a high volume of inbound customer calls professionally, efficiently, and in accordance with quality standards. Identify opportunities to upsell or cross-sell products and services that genuinely benefit the customer. Support outbound calling campaigns for customer retention, satisfaction surveys, and promotional activities. Maintain up-to-date knowledge of products, services, promotions, and company policies to provide accurate information. Requirements Fluency in multiple languages is an asset for multilingual support positions. Excellent verbal and written communication skills with a clear and friendly telephone manner. High school diploma or equivalent qualification; a diploma or degree in a related field is advantageous. Strong problem-solving abilities and the patience to handle difficult or irate customers calmly. Flexibility to work rotating shifts including evenings, weekends, and public holidays. Active listening skills and the ability to understand and address customer needs effectively. Proficiency in using computer systems, including CRM software and Microsoft Office applications. Previous experience in a customer service or contact centre environment is preferred but not essential. Qualifications Customer service training certification.