Customer Relations Specialist

Majid Al Futtaim

Majid Al Futtaim seeks a Senior Associate in Customer Relations Management to manage post-handover defects and ensure SLA compliance while maintaining customer satisfaction.

Last checked on September 19, 2026. We may earn a commission when you click through.

✓ Opportunity to work with a reputable company ✓ Focus on customer satisfaction ✓ Engaging work environment

Customer Relations Specialist

Majid Al Futtaim

Updated 16 hours ago

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دبي

This position is ideal for Emirati candidates with a strong background in customer relations, particularly those who thrive in high-pressure environments. However, applicants should be prepared for the emotional demands of dealing with post-handover issues.

About this role

Majid Al Futtaim seeks a Senior Associate in Customer Relations Management to manage post-handover defects and ensure SLA compliance while maintaining customer satisfaction.

About the Company

Majid Al Futtaim is a leading shopping mall, retail, and leisure pioneer across the Middle East, Africa, and Asia.

Key Highlights

✓ Oversee post-handover defects and resolutions
✓ Ensure compliance with service level agreements
✓ Focus on enhancing customer satisfaction
✓ Proactive case management approach
✓ Emirati talent encouraged to apply

💡 Honest Take: While the role promises significant responsibility, the real challenge lies in managing customer expectations during the defects liability period. Success in this position requires technical skills but also exceptional interpersonal abilities to handle potentially frustrated clients.

Pros

✓ Opportunity to work with a reputable company
✓ Focus on customer satisfaction
✓ Engaging work environment

Cons

✗ High-pressure situations may arise
✗ Emotional labor when dealing with customer complaints
✗ Limited salary transparency

Best For: This role suits individuals who are adept at problem-solving and can maintain composure under pressure while dealing with customer grievances.

Watch Out: Be prepared for challenging interactions with customers during the defects liability period, which can be stressful.

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Expert Review

Our editorial team recognizes that the position of Customer Relations Specialist at Majid Al Futtaim is crucial for ensuring customer satisfaction post-handover. The role demands a blend of technical knowledge and soft skills to effectively manage customer expectations and address defects. Candidates should be prepared for potentially high-stress interactions, as dealing with customer complaints can be challenging.

Given the emphasis on proactive case management, applicants with a strong background in customer service will find this role fulfilling. However, the lack of disclosed salary information may leave candidates uncertain about compensation. It's essential to evaluate your own expectations against the responsibilities outlined.

this role is well-suited for Emirati talents eager to make an impact in a customer-focused environment. If you're ready to tackle challenges head-on and build lasting relationships, this could be a rewarding opportunity. For more details, visit the official listing at Majid Al Futtaim's page.