Introduction HBZ Bank Limited is looking for an experienced and service-driven Customer Service Consultant to join our Pietermaritzburg Branch. This role is ideal for someone who enjoys building relationships with clients, creating positive customer experiences, and representing the Bank with professionalism and integrity. We are looking for a professional and detail-oriented individual who is confident engaging with customers and committed to delivering excellent service in a fast-paced banking environment. Duties & Responsibilities Receive, check and scan applications for all Payment Streams such as EFT, RTC, RTGS, and Internal transfers. Clearing of Suspended EFT’s. Processing EFT Recalls and Disputed Debit orders. Assessing and Clearing of Compliance Monitors. Attending to ABSA and Nedbank MQ queries from clients. Receive, check and scan applications for Time Deposits / IIC. Authorizing of Financial and Non‐ Financial Vouchers. Assist customers with managing existing accounts. Resolve customer complaints and provide solutions. Handling of Customer queries relating to all General Banking Services and Add‐Value Services, web banking and debit cards. Ensure all records are kept in order as per the Bank's policies. Ensure all activities are completed within timescales and with high degree of accuracy, whilst providing excellent customer service, and adhering to all appropriate processes and procedures. Building and maintaining positive client relationships. Be proactive in a wide range of customer enquiries and issues, resolving these or escalating as appropriate. Undertake specific ad-hoc projects/assignments from time to time as directed by the line manager. Desired Experience & Qualification Bachelor's degree or equivalent.                             Minimum of 3 years’ banking experience, preferably in a similar position.      Interested? Preference will be given to affirmative action candidates or designated groups. HBZ Bank, however, will not exclude non-designated groups from applying for the position.