Service Delivery Manager

Ghobash Group

The Service Delivery Manager oversees IT service operations, ensuring SLAs are met while enhancing customer satisfaction and team performance.

Last checked on June 12, 2026. We may earn a commission when you click through.

The position offers a great opportunity for Emirati talent to excel in a challenging yet rewarding environment within the growing IT sector.

✓ Opportunity to lead a dynamic team ✓ Focus on improving client satisfaction ✓ Strengthen operational processes

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Service Delivery Manager

Ghobash Group

Updated 2 months ago

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Dubai

The position offers a great opportunity for Emirati talent to excel in a challenging yet rewarding environment within the growing IT sector.

About this role

The Service Delivery Manager oversees IT service operations, ensuring SLAs are met while enhancing customer satisfaction and team performance.

About the Company

Ghobash Group is a prominent UAE company specializing in managed services and IT solutions, focusing on delivering high-quality support to clients.

Key Highlights

✓ Lead a team of service professionals
✓ Enhance operational efficiency
✓ Drive customer satisfaction
✓ Manage IT service delivery and SLAs
✓ Foster strong client relationships

💡 Honest Take: This role is ideal for those with a strong background in IT service management who want to make a significant impact on client relationships.

Pros

✓ Opportunity to lead a dynamic team
✓ Focus on improving client satisfaction
✓ Strengthen operational processes
✓ Potential for career growth within Ghobash Group

Cons

✗ Role may require long hours
✗ High responsibility with client expectations
✗ Limited remote work options

Best For: This role is for Emirati candidates with experience in IT delivery and a passion for customer service excellence.

Watch Out: Candidates should be prepared for a demanding role with significant responsibilities and client-facing challenges.

Apply for this position →

You'll be redirected to ae.talent.com

What Customers Say

Current employees appreciate the growth opportunities and the supportive team environment, although some mention the high demands of the role.

Expert Review

In the role of Service Delivery Manager at Ghobash Group, you will take the lead in overseeing IT managed services delivery, which is crucial for meeting client expectations. This position emphasizes the importance of maintaining Service Level Agreements (SLAs) while driving operational efficiency.

The company places a strong focus on client satisfaction, and as an SDM, you will be integral in fostering relationships with clients. Your ability to optimize IT service operations will directly impact both customer retention and satisfaction.

While this role is rewarding, be prepared for the demands it entails, including potential long hours and high expectations from clients. The opportunity for career advancement is significant, but it requires a dedicated approach.

Overall, if you possess the relevant experience and are eager to contribute to a leading organization in the UAE, this position offers a promising path. For more details, visit Ghobash Group's official listing on talent.com.

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