Key Responsibilities The Assistant Lodge Manager’s role is to assist the lodge manager in managing the lodge and creating a profound guest experience in line with the lodge’s service vision and creative concepts. - Report to the Lodge Manager - Ensure ultimate guest relations in the lodge and maintain the “at home” personal attention levels. - Management and training of the lodge staff per the Standard of Excellence. - Maintain the highest housekeeping, maintenance, and gardening standards to ensure that all areas are kept clean and tidy and that style and design are not eroded. - Effective financial management through the administration of orders and effective stock control. - Effective daily administration of the concierge and reception duties. - Maintenance of the guest database to achieve service excellence. - Ensuring that the guest and service areas of the lodge are kept clean, tidy, and in the right place. - Ensuring the quality and care of equipment and products. - Active participation, effective communication, and support of conservation message and purpose. - All roles at may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. We foster a culture of collaboration and, with this, supports the multi-skilling of staff. Skills & Experience - A minimum of 4 years of work experience – ideally two years as a trainee and in a wellrecognized five-star hotel or world-class lodge as an assistant manager. - Exceptional Food and Beverage knowledge - Financial management ability. - High standards of service excellence and a passion for the industry. - Awareness of dietaries and allergies. - Attention to detail. - Excellent English reading, writing, and speaking ability. A second language will be preferred. - Excellent computer literacy (MS Word, Excel Outlook, Internet). - Excellent management ability and communication skills. - Co-operative and flexible. - A devel...